Hello James,

Tuesday, August 22, 2006, 6:18:32 PM, you wrote:

JC> Dennis Clarke writes:
>> > Note that none of Solaris 8, 9, or 10 are actually Open Solaris, so
>> > this question doesn't belong here.  You should contact your local
>> > support representatives for help.
>> 
>> However this is a mailing list in an opensource project and questions like
>> this are pretty harmless.  Pushing someone off based on this sort of
>> thing is less than inviting.

JC> Perhaps.  But if someone really needs help with one of the Solaris
JC> distributions, I'd much rather see that person directed towards the
JC> support channels for that distribution.  Having them appear here hurts
JC> both us and them: we get off-topic traffic, and they get lower-quality
JC> support.  Both are bad.


It's their (our) choice. Of course you can always choose not to
answer.

There are many people especially from Linux world accustomed to open
groups "support" - but hey it's really good enough for a lot of people.
We can either discourage them to use Open Solaris (and yes, Solaris)
or make their with (Open)Solaris better as they already have a problem with
it. With Linux they will get an answer most of the time even if it's not
real support quality but it works for them.

I know Sun wants (and has to) make money but not by forcing people to
buy support.

-- 
Best regards,
 Robert                            mailto:[EMAIL PROTECTED]
                                       http://milek.blogspot.com

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