I wonder if it is perhaps because the primary users of OpenSolaris at this 
point are system administrators ( who are paid by their various employers 
specifically to understand the system and diagnose problems ) and the people 
who write the thing.

There's also the matter that OpenSolaris is a system in and of itself, and all 
the parts are built together ( contrasted with GNU/Linux, where every little 
piece is made by someone else, and it all fits together with proverbial 
duct-tape and staples )

> Hi everybody,
> 
> As an opening remark, let me say that I have been
> dealing with systems for sometime and have been
> monitoring OpenSolaris since its inception.
> 
> Although there are many nice things, I have been both
> puzzled and "awed" by one particular thing I have
> observed - the problem resolution process.
> 
> I have observed again and again[1], that whenever
> somebody posts a "problem", it is invariably replied
> with one or more of the following-
> 
> 1. Bug number, explanation and possible course of
> action
> 2. Not a bug, link to document/explanation and
> correct way to accomplish what the user wants.
> 3. Explanation of ways to further nail down the root
> cause of bug (crash dump/kmdb etc), leading to either
> a bug filing or a straight one line bug number!!
> 
> Now, OpenSolaris/Solaris/SunOS is a consolidation of
> pretty big chunks of code. There are numerous
> interactions within and outside the system. This is
> aside from the fact that Solaris is pretty old and
> still evolving by the day! There are bound to be
> rough edges and cruft lying around.
> 
> I am mystified as how it is possible that so *many*
> people are working on this, and almost everybody has
> a firm grasp of the whole system!!! It is as if the
> *complete* system is a glassbox and everybody can see
> it through and through and identify where and how the
> system is acting up.
> 
> Now if it were just the work of one person, I could
> understand, but it is as if the whole work is
> hand-sculpted by whole team and even then everybody
> knows the whole picture! I have never seen anything
> like this, and frankly find it hard to believe.
> 
> So, thanks folks, you rock! But - goddamit - how do
> you do it ???
> 
> Is is a bug database with magical search capabilities
> ? Is it some piece of magical "process" ? Or is it
> that Sun somehow found the receipe to problem of
> scaling the competence ?
> 
> Regards
 
 
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