I'm not seeing the button. Under "how to purchase" I see Please contact your Oracle Sun Service Sales Representative. If you do not have a Service Sales Representative, please submit the following information to [email protected]:
Another relevant URL is http://www.sun.com/bigadmin/hcl/hcl_faq.jsp. At this point, assuming that the online information is still accurate, the main issues remaining are * HP sales tells us they aren't certifying future servers. This could be either a misunderstanding or a decision by HP. This may not be such a big deal for me as long as everything else checks out. * We still have the problem of getting security updates for older systems. Universities may be different from some commercial groups. We have lots of older hardware running without support. One common cause is researchers, whose grants cover a 3-year warranty, but not 8% of purchase price after 3 years. Another cause is administrative units whose budgets have been cut so much that they depend upon time and materials or (more likely) cannibalizing other hardware for spares. They're not going to buy full software support, but they don't feel safe in running Solaris if they can't get at least security updates. If they're going to have to switch to Linux at 3 years, they'll probably start with it. Our Oracle sales people understand this problem and I hope they're going to come up with something. And yes, this is relevant to OpenSolaris. I think OpenSolaris is really nice. I use it myself. I have a student using it. But my interest would be greatly reduced if I didn't see it as a playground for understanding new features that I'm eventually going to use in production systems. And I suspect that if Solaris is marginalized, it's going to be hard to continue a critical mass of users and developers for OpenSolaris. On Apr 27, 2010, at 10:35 AM, Matthias Pfützner wrote: > http://www.oracle.com/us/support/systems/operating-systems/index.html > > And that page even offers a button to purchase support online... (although I > don't know, how that works...) > > Matthias > > You (ken mays) wrote: >> Blanket statement: See Oracle Sun Service Sales Representative. >> >> The writing is the same across the walls. Oracle provides 'blanket support' >> for any Solaris OS installations across the board. The hardware vendors >> maintain support MAINLY for their hardware and possibly for the OS >> preinstallation (if they do it) on their CERTIFIED configurations. >> >> Third-party hardware vendor(s) may or may not continuing certifying their >> new hardware (or current hardware inventory) with Oracle Solaris 10 or >> higher. >> >> The inconsistency would mainly deal with the provided 'value-add' coming >> from the hardware vendors from this point of support for BOTH hardware and >> Solaris OS install. That Solaris OS support may either be contracted through >> the hardware vendor channel's help desk or pointed directly to Oracle help >> desk but contained in a blanket coverage contract from that hardware vendor. >> >> So the 'blanket coverage' provided by Oracle was to protect your Solaris OS >> installation investment and is spelled out on the OS primary support >> website. They wanted to save and help customers wanting to stay with their >> invested Solaris OS installs. >> >> My point is that it doesn't matter what hardware vendor you have or chose in >> this particular subject. The goal is that the Solaris OS has some level of >> professional maintenance and support warranty for consumers - **mainly** >> provided by Oracle (i.e. if all else fails). >> >> ~ Ken Mays >> >> >> >> >> >> --- On Tue, 4/27/10, Giovanni Tirloni <[email protected]> wrote: >> >> >> From: Giovanni Tirloni <[email protected]> >> Subject: Re: [osol-discuss] Solaris on HP x86 servers >> To: [email protected] >> Cc: [email protected], "Charles Hedrick" >> <[email protected]> >> Date: Tuesday, April 27, 2010, 7:23 AM >> >> >> People have been reporting their experiences both talking to Oracle, HP, >> Dell, etc regarding Solaris support and how there are conflicting views out >> there. You seem to be shooting the messengers. >> >> I'll report my experience here (please don't shoot me): our Dell sales rep >> has stated that they will offer support for Solaris on Dell servers. When >> asked who'd be providing that support (Oracle or Dell), they said their own >> engineers would for as long as the warranty period lasted. >> >> I've placed the same question to our HP sales rep and I'm waiting for their >> answer just to see if it matches other peoples' experience. >> >> Personally, I find the conflicting views just a result of slow channel >> negotiations and slow moving corporations. Those of us requiring consistent >> facts should probably wait a few months until agreements get reviewed and >> word goes all the way down to the sales rep in each organization. If they >> are selling support right now when they shouldn't, it's not our problem: >> they will have to honour their contracts. >> >> I wonder if you're regarded as a hero against the masses of ignorant zombies >> outside your walled garden. >> >> >> 2010/4/27 Matthias Pfützner <[email protected]> >> >> Again, as stated, >> >> can you please provide a PUBLIC REFERENCABLE site, that explicitly states >> that? Preferable (no: Exclusively!) with an URL, that starts wirh hp.com? >> >> Thanks! >> >> Sadly, as I'm a Sun/Oracle Employee, I have NO INSIGHT into HP's actions, NOR >> into Oracle Management decisions. Those, that need to know inside Sun/Oracle >> have NOT updated or changed the Solaris FAQ, it still states, that HP OEM >> deals are available. And it's last been updated on April 23rd! >> >> And it still refers to the following HP web-site: >> >> http://h20219.www2.hp.com/services/us/en/consolidated/os-sun-solaris.html?jumpid=reg_R1002_USEN >> >> That website STILL exists! >> >> Matthias >> >> You (Charles Hedrick) wrote: >>> This is getting absurd. Our local HP people checked back and still agree >>> with the statement that >>> wrigtim got about Oracle cancelling the HP contract. It's pretty clear that >>> there are two different stories out there, both among people who should >>> know. Any of you who are Oracle employees: your employer needs to get their >>> communications strategy together. >> -- >> Matthias Pfützner | Tel.: +49 700 PFUETZNER | Wenn wirklich mal ein >> Lichtenbergstr.73 | mailto:[email protected] | Gefühl aufkommen sollte, >> D-64289 Darmstadt | AIM: pfuetz, ICQ: 300967487 | dann weinen die Eiswürfel. >> Germany | http://www.pfuetzner.de/matthias/ | Dieter Hildebrandt >> >> >> >> _______________________________________________ >> opensolaris-discuss mailing list >> [email protected] >> >> >> >> -- >> Giovanni >> >> -----Inline Attachment Follows----- >> >> >> _______________________________________________ >> opensolaris-discuss mailing list >> [email protected] >> >> >> > -- > Matthias Pfützner | Tel.: +49 700 PFUETZNER | Wenn wirklich mal ein > Lichtenbergstr.73 | mailto:[email protected] | Gefühl aufkommen sollte, > D-64289 Darmstadt | AIM: pfuetz, ICQ: 300967487 | dann weinen die Eiswürfel. > Germany | http://www.pfuetzner.de/matthias/ | Dieter Hildebrandt
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