*That's useful information: we should probably refine our graphics
card/driver test to allow running 64-bit Alex Ivy on your configuration.
Please file a Jira with pertinent graphics card/driver information and the
statement that 64-bit Alex Ivy runs well for you?*
Need a new project viewer update in order to test. Will post to jira once a
new SL installer is up.
On Fri, Jun 30, 2017 at 8:23 AM, Nat Goodspeed <n...@lindenlab.com> wrote:
> On Fri, Jun 30, 2017 at 6:36 AM, Nicky Perian <nickyper...@gmail.com>
> wrote:
>
> I may be jumping ahead, but with an opensource build and built installer
>> used :
>>
>> With shortcut to "C:\Program Files\SecondLifeProjectAlexIvy\SL_Launcher.exe"
>> --set InstallLanguage en
>> Program does not run log follows:
>>
>> 2017-06-30T09:56:59Z INFO: update_manager.py(261) : getBitness: Setting
>> bitness to 32 due to HD Graphics Win 64 Bit incompatibility.
>>
>
> This is the key log line here. We have reports that certain graphics cards
> do not play well at all with our Alex Ivy 64-bit viewer.
>
> The new Viewer Management Process component of Alex Ivy (SL_Launcher) is a
> small program that runs first to manage updates and so forth. This is the
> VMP trying to optimize your user experience by downloading and installing
> the corresponding 32-bit viewer.
>
>
>> 2017-06-30T09:57:00Z INFO: update_manager.py(354) : query_vvm: Requesting
>> update for channel 'Second Life Project Alex Ivy' version 5.1.0.171810121
>> platform
>> win32 platform version 10.0.15063 allow_test testok id
>> 8ff7c019124918cd78f655542a14c58e
>> 2017-06-30T09:57:01Z INFO: update_manager.py(361) : query_vvm: received
>> result from VVM: {'platforms': {}, 'required': True, 'version':
>> '5.1.0.171810121', 'channel': 'Second Life Project Alex Ivy', 'more_info':
>> None}
>>
>
> Aaaaand here's the thing: you're running a self-built viewer. Our Viewer
> Version Manager knows nothing about it and cannot provide the corresponding
> 32-bit viewer for you.
>
>
>> 2017-06-30T09:57:01Z WARNING: update_manager.py(398) : query_vvm:
>> Unexpected response - no data for platform 'win32': {'platforms': {},
>> 'required': True, 'version': '5.1.0.171810121', 'channel': 'Second Life
>> Project Alex Ivy', 'more_info': None}
>> 2017-06-30T09:57:01Z ERROR: update_manager.py(401) : query_vvm: Error
>> from reading VVM response: KeyError('win32',)
>> 2017-06-30T09:57:01Z ERROR: update_manager.py(411) : query_vvm: Could not
>> obtain 32 bit viewer information. Response from VVM was {'platforms': {},
>> 'required': True, 'version': '5.1.0.171810121', 'channel': 'Second Life
>> Project Alex Ivy', 'more_info': None}
>>
>
>
> With shortcut pointing to "C:\Program Files\SecondLifeProjectAlexIvy
>> \SecondLifeProjectAlexIvy.exe"
>> Runs OK.
>>
>
> That's useful information: we should probably refine our graphics
> card/driver test to allow running 64-bit Alex Ivy on your configuration.
> Please file a Jira with pertinent graphics card/driver information and the
> statement that 64-bit Alex Ivy runs well for you?
>
> But in general, please don't hack the shortcut. We've moved all the update
> machinery from the viewer executable to the separate SL_Launcher program.
> If you directly run SecondLifeProjectAlexIvy.exe, you will not get updates.
>
> There are several useful things about having a whole separate program to
> manage updates. The most basic of them is this: SL_Launcher is a 32-bit
> program, even in 64-bit viewer installs. Even if a user running 32-bit
> Windows downloads a 64-bit installer, s/he can still run SL_Launcher, which
> will determine that the 64-bit viewer can't possibly run and will download
> and run the corresponding 32-bit installer.
>
> Because there are graphics cards/drivers that apparently don't play well
> with 64-bit Alex Ivy, we use that same logic to ensure that users with
> those cards/drivers use the 32-bit viewer instead. I'm glad to hear the
> test is overly pessimistic in some cases.
>
> All this machinery is still brand-new. We naturally must ensure that
> developers can run self-built viewers without undue difficulty. You can
> understand, though, that our initial focus has been on end-users.
>
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