They're based in Germany but the team with which we're engaging isn't facing a language barrier. We're facing a "how do we get XYZ working" barrier. ; )
Mahalo, Adam *Adam Lawson* AQORN, Inc. 427 North Tatnall Street Ste. 58461 Wilmington, Delaware 19801-2230 Toll-free: (888) 406-7620 On Fri, Mar 7, 2014 at 2:19 PM, Rick Ashford <[email protected]> wrote: > If they're based in Germany, it might make sense to engage with SUSE. We > have an OpenStack-based cloud solution and our engineering team is based in > Germany, so they would have local expertise in their native language. > > > > > Rick Ashford > Technical Specialist > [email protected] > (512)782-4318 > > >>> Adam Lawson <[email protected]> 03/07/14 4:11 PM >>> > > Much appreciated for all of the responses. I actually lost some sleep over > this last night. Those who have support capabilities, please reach out to > me offline for further coordination. Basically our company was engaged to > deploy a Swift platform for a Fortune 50 client for internal and (eventual) > external consumers. Deploying the cluster from scratch is presenting us > with some authentication challenges we're scratching our heads to overcome. > Will likely need some guidance deploying the multi-proxy multi-keystone > geo-disperse PoC to use as lessons learned in the upcoming pilot. > > ? > > Company HQ is in Germany so other security-related assistance might come > into play. But right now we just need support availability around the PoC > which needs to be functional and consistent with our design. > > ? > > Thanks all. Glad to see support options are out there! > > > *Adam Lawson* > AQORN, Inc. > 427 North Tatnall Street > Ste. 58461 > Wilmington, Delaware 19801-2230 > Toll-free: (888) 406-7620 > > > > On Fri, Mar 7, 2014 at 1:02 PM, Dimitri Maziuk <[email protected]>wrote: > >> On 03/07/2014 02:39 PM, Adam Lawson wrote: >> >> > I like the guys at Mirantis but it seems they prefer long-term >> professional >> > service engagements that are well beyond the budget of most individuals >> and >> > SMB's. Not a fault issue, just not the sort of engagement companies >> like us >> > would find useful for shorter/targeted engagements. >> >> I'm sure you realize that figuring out all the tentacles hiding inside >> somebody's homegrown no-distribution ${software} installation is the >> biggest part of the support effort; it's a significant investment of >> time and resources. If it were me, I'd charge $X per year or $X+e for a >> one-off engagement because in the latter case I get no R for the I. >> >> -- >> Dimitri Maziuk >> Programmer/sysadmin >> BioMagResBank, UW-Madison -- http://www.bmrb.wisc.edu >> >> >> _______________________________________________ >> Mailing list: >> http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack >> Post to ? ? : [email protected] >> Unsubscribe : >> http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack >> >> >
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