В Вск, 11/11/2007 в 16:52 +0100, Sven Burmeister пишет: > Hello! > > Please perform the following experiment: > > Take somebody you know and never has been to www.opensuse.org before. Tell > him > to find help/support on that site. Stop the time until the user finds the > links to help/support. My guess: it takes ages to even get to the page where > one could find it because the frontpage does not even mention support/help > and wiki is not a synonym for those words. > > Take the same person and stop the time until he finds help/support on > www.ubuntu.com. > > Compare both sites' performance. > > Tell that person that one has to click on wiki, stop the time until the > person > finds help/support on the following page. My guess: it takes ages because > help is only mentioned once and as a tiny, tiny link and that link does not > even link to helo/support but to download-help. > > Sorry to be that sarcastic, but one could think that opensuse.org maintainers > do not expect a lot of users to come to this site looking for help. > > My suggestion, put a big fat icon on the frontpage and the following that > displays a question-mark and a link below it that states: help/support. > > In fact help on opensuse.org is artificially split into communicate and > documentation both not being as straight forward as a simple big icon and the > two words/help/support.
http://help.opensuse.org and "Online Help" button on the desktop work pretty well. Anyway, I suggest adding one more line to "openSUSE" box on the top left - "Get Support", which links to "help.opensuse.org". -- Regards, Nikolay Derkach --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
