-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 [EMAIL PROTECTED] wrote: ... > otrs, Ticket request system > For a few power posters it also might be interesting to have a sdb/howto how > to set up and use otrs (open ticket request system) for the opensuse mailing > lists. > > This is an idea I'm thinking of as a more future help for potential new (not > only) Novell/SUSE employees. > > Such systems are used by most (not only IT) companies and so it may help in > two ways: Those of us who might be interested to become involved in a more > professional way it is a bit a training on the job. For a company on the > other hand it's helpfull if a new employee will now how to work with ticket > tracking systems like otrs.
Erm... yes, many companies and OSS projects are using bug trackers (aka ticket tracking systems). Actually I even think that more OSS projects use those as compared to companies. But... otrs ? What is used is (in no particular order) - - Bugzilla - - Mantis - - JIRA - - Trak (my personal favorite being JIRA, awesome stuff, but it's not Free although used for free by many OSS projects, especially in the Java field) > And third, it might also be helpfull for the openSUSE Project itself. > I would assume by the use of tools like otrs the quality of support given by > ambitious users might increase because of using a tool which is more > effective than an ordinary email client is. For them it will make it more > comfortable to follow dozen of threads they are involved in. Mmm.. maybe you didn't notice that there already is a Bugzilla installation for SUSE Linux. It hasn't been discussed in every detail but it was an idea to also use it for openSUSE (hence, community) related topics. cheers - -- -o) Pascal Bleser http://linux01.gwdg.de/~pbleser/ /\\ <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> _\_v The more things change, the more they stay insane. -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.2 (GNU/Linux) iD8DBQFD78LNr3NMWliFcXcRArCFAKC+7q3/CH9kHDqPMp96aZ/YPSbzjQCeM4oW QGWwjPJ6Bi+bHJ3KRUCIwPg= =x47F -----END PGP SIGNATURE----- --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
