Am Mon, 13. February 2006 00:20 schrieb Pascal Bleser: > [EMAIL PROTECTED] wrote: > ... > > > otrs, Ticket request system > > For a few power posters it also might be interesting to have a sdb/howto > > how to set up and use otrs (open ticket request system) for the opensuse > > mailing lists. > > > > This is an idea I'm thinking of as a more future help for potential new > > (not only) Novell/SUSE employees. > > > > Such systems are used by most (not only IT) companies and so it may help > > in two ways: Those of us who might be interested to become involved in a > > more professional way it is a bit a training on the job. For a company on > > the other hand it's helpfull if a new employee will now how to work with > > ticket tracking systems like otrs. > > Erm... yes, many companies and OSS projects are using bug trackers (aka > ticket tracking systems). Actually I even think that more OSS projects use > those as compared to companies. > > But... otrs ? > What is used is (in no particular order) > - Bugzilla > - Mantis > - JIRA > - Trak > (my personal favorite being JIRA, awesome stuff, but it's not Free although > used for free by many OSS projects, especially in the Java field) > > > And third, it might also be helpfull for the openSUSE Project itself. > > I would assume by the use of tools like otrs the quality of support given > > by ambitious users might increase because of using a tool which is more > > effective than an ordinary email client is. For them it will make it more > > comfortable to follow dozen of threads they are involved in. > > Mmm.. maybe you didn't notice that there already is a Bugzilla installation > for SUSE Linux. It hasn't been discussed in every detail but it was an idea > to also use it for openSUSE (hence, community) related topics.
I'm not talking of a bug tracker but of a system which will give some power users a more convinient way to handle a very huge ammount of mails. And this not offered as a service hosted by openSUSE but as a service (by an application) for home use on your own machine. So I may give an example how I use a tracking system for my needs: I'm subscribed to more than 100 mailing lists. If I had to go through all theese folders to look for replies to one of my postings it will take much more time than having a system which shows me all replies to my postings at once (e.g. in a startup window as otrs does). And it also allows me to give specific threads/users a priority depending on relevance and urgency so that they show up first. This is a very usefull feature e.g. if you are going to organize an event or have a customer (or a user on a list) who needs a higher priority. regards, Thomas --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
