When does this stuff happen?
It all starts to happen once you start getting paid to proffessionally support customers with their computer problems. They develop the attitude of ,"well, why should I waste my time with this. I will call support and have that guy show me. After all that's, what they are paid to do."
And thats where you enter the world of, no matter how many instruction manuals or HOWTO's or how many sysadmin e-mals you send, the staff will not read it. They will almost always usually call you to do it for them.
And this is one of the big obstacles in supporting a user base that didn't want to convert, but you converted them because you think it's the better way. There will be training. You are going to get a lot of, "I can't do my work, I am going home" and you will get shit on by the managers of those departments because they will start asking why their staff used to be able to work and now they can't do their work". And what are the reason for this change. And if you try to make the case of, "well, they don't know how to use a computer", you will get shit on even more becuase manglers don't care about what you think about their staff. All they care about is that their staff can perform the jobs they were hired to do. And you changed something and you are the cause that the staff can't do their job. Meaning the staff member has every right to bitch about what you did.
Thats why it's always very very important to have management backing and a "project champion" before you decide to implement a technology that you think "rocks" and will be better for the company.
For all the non pro's, who may not know what a project champion is, it's someone who is well connected, well versed and intergrated into the business, they understand the politics involved, they understand the who is who in the business, that are better at convincing people to do things than you are and it helps if they are a little tech savvy. You need to get one of those people to believe in what you are doing and get them to convince the people that matter that this is the better way. Thats the path to a smooth tech revolution.
:-)
--
jjgitties,
"*We* need to convince OpenSUSE to fork, or let 'em die. To bad, it is a wonderful Distro. But their parent company is NOT our friend."
