On Sun, Mar 03, 2013 at 11:06:00AM +0100, Reindl Harald wrote:

> why?
> because if you use your comuter in a professional way
> time is money and a support contract for gentoo does
> also not exist

Agreed that support is important. The equation that "the best support = a
support contract" is not always correct. Distros have different communities
around them. The communities around the distros whose approach favors those
with deeper technical knowledge have - no surprise - a higher density of
users with deeper technical knowledge. Some of us find the support of such
users - often themselves professionals in the field - superior to the
support of those on a help desk, whose depth of experience may be limited.
There also tends to be higher quality community support around just those
distros where help desks aren't available, due to the necessity of it.

Which approach is more "professional" - eh, whatever gets the job done.

Best,
Whit
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