On Sat, Apr 04, 2020 at 18:40:06 -0400, Selva Nair wrote:
> Is it possible that the user might have mistakenly installed the windows 7
> version of 2.4.8 on this machine before the reset? The fact that the
> offending .sys file and inf came back via the ~BT folder seems to indicate
> it
> was saved by the reset process and then copied back in.
The user did try to install OpenVPN before the reset, so I guess it's
possible.
If one downloads the openvpn-install-2.4.8-I602-Win7.exe by mistake,
will it actually run (and proceed with installing things) under Windows
10?
> It could be that the process was not really a factory reset (not sure
> whether you
> already said otherwise) or the factory version has some program that
> this driver with the same inf file. Though it would sound strange to
> distribute a
> a cross-signed driver with Windows 10, there are some old flavours
> of Windows 10 where such a driver works, iirc.
We were operating under the assumption that the reset process resulted
in a clean installation of Windows 10... but that assumption could
certainily be incorrect. (I'll see if I can find out more.)
>
> Can you check whether the offending .sys is in use by any devices?
> driverquery utility
> may in windows 10 probably help.
After the OpenVPN Win10 installer completed running, the tap0901.sys
driver was in use by the "AP-Windows Adapter V9" device created by that
installer. (That's the device that showed up in Device Manager with the
yellow-triangle icon and unable-to-verify-signature warning message.)
Nathan
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