Hi,
Benoit -

I think there's a more basic question. What is "ops" in this context and how do we as the IETF or OPSArea 
expect to represent it to "non-ops"? What's the desired outcome and audience - just to give those working 
within other areas of the IETF better guidance on tools? That sounds more like the operative word is "tools" 
or "management" not ops.
Good clarification. I meant "tools" or "management" , i.e. protocols and data models

If you are instead referring to broader operational feedback outside of IETF, 
that asks a second question - is IETF still the right venue for this? Do we 
have the credibility and experience? There are other initiatives aimed at 
providing feedback from operations (BCOP, the *NOG community, Deploy 360, etc) 
that have better operator participation than IETF, so I'd be hesitant to 
reinvent the wheel here.
If the main goal is to update guidance more consistently and frequently based 
on what tools are in common use, you'd get better results from surveying a much 
wider community periodically - e.g. publishing a survey on *NOG lists, and 
using that to inform your results.
Right, if we give guidance only based what is used today, we will never provide guidance for new tools.

Your other fundamental question seems to be - how do we make IETF 
recommendations, discussions of pros/cons for different tools and solutions, 
etc more accessible for those who don't really fancy reading RFCs? Most of your 
examples seem to indicate that we'd be better with some sort of system that 
pulls the relevant info out of multiple RFCs and presents them in one place 
based on the subject, rather than expecting people to find the relevant 
document(s) and then follow a chain of document, updated document, updated 
updated document, obsoleted section, erratum, etc to synthesize the actual 
current recommendation from all of the pieces. It's a real issue, but one much 
larger than OpsArea.
Exactly, this is what I would like to (try to) solve ... for OPS.

Regards, Benoit

Wes George


-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf
Of Benoit Claise
Sent: Thursday, October 31, 2013 1:06 PM
To: [email protected]
Cc: Dave Thaler
Subject: [OPSAWG] OPS guidance to the non-OPS community

Dear all,

During the OPSAWG/OPSAREA meeting, I will be addressing one issue that
is now on the top of my mind: OPS guidance to the non-OPS community.

Problem 1:
How do we share our OPS knowledge? How do we advice which OPS tools
(NETCONF, SNMP, AAA, ping, syslog, IPFIX, etc...) the community should
be using?

On regular basis, I have to provide these advice
How can we share this knowledge?
This is the perfect job for an OPS advisor, but one OPS advisor in all
WGs doesn't scale.

Problem 2:
What are the OPS recommendations for future developments?
It might appear as the same problem as 1, but the audience is different.
Here, we speak about new charters for example.

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