Hi
Hope you are doing well. Please find the below mentioned requirement and send me your updated resume *Senior Remedy Administrator:-* *Windsor Mill MD* *6 months* *Responsibilities * · Server Systems Administrator Sr. · This position is located in our MD, Windsor Mill facility: · Strong hands-on application support with ITSM Remedy 7.6 (or higher) administration, CMDB, Asset Mgmt., Incident Management, etc. Hands-on experience with Oracle 10g/11g SQL query performance optimization, Pl/SQLL and UNIX. Provide operational support to business unit users of the ITSM Remedy application. • In depth knowledge of Remedy version 7.6 (or above) including the ITSM Application Suite. • Hands on experience both developing and administering the ITSM Suite version 7.6 or above. • Ability to design and create custom applications based on Remedy architecture. • Experience with Crystal Reports software. • Ability to provide accurate completion times for assigned tasks. • Experience with Business Objects reporting software. • Ability to troubleshoot Remedy workflow • Knowledge of the Incident Management system including configuration and development. • Knowledge of the Change Management system including configuration and development. • Ability to participate as a member of a project team. • In depth knowledge of ITSM Foundation Data and its relationship to the individual ITSM modules. • Experience with configuring, entering, and updating Remedy Foundation data to be used in all ITSM modules. • Ability to support customer issues in a timely manner • Be able to follow standard operational and documented change procedures. • Strong communications skills. • Ability to create cohesive and comprehensive customization documentation in accordance with a provided format. • Strong unit and acceptance testing skills. *Education: * · Bachelor's Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience. · 8-10 years of directly related experience in systems administration and analysis is preferred but not required. · Qualifications: • 2-5 years+ experience administering Remedy v7+ AR - Action Request Service Management tool including Help Desk Incident, Change Management (CMDB) • Knowledge of, and experience with, Remedy version 8.0 or 8.1 preferred • Experience with doing Remedy migrations and upgrades preferred · Develop the remedy ITSM application suite, including incident, asset, knowledge, problem, and change management modules to support client needs. Maintain responsibility for working with the program team and clients to capture specific technical requirements for the remedy service management suite solution and build a supporting design for the new system to support operations. Develop and implement the service management suite applications to support Help Desk operations and supporting services for a medium scale enterprise once the design is accepted. Develop applications via remedy ITSM system to be used by the customers through mid-tier front end application and integrated with other distance learning and courseware development tools. Leverage experience with the development of BMC Remedy ITSM Suite remedy ITSM application suite, install, configure, administer, and customize BMC's ITSM suite and custom application and application integration development, and apply knowledge of ITIL best practices. · -5+ years of experience with development using BMC Remedy ITSM Suite and supporting modules · -Experience with implementing medium scale Remedy ITSM solutions · -Experience with Remedy Service Management Tool requirements gathering, system design, and configuration planning · -Experience with performance metrics and reporting design and creation · Experience with one or more of the follow systems is highly desired: · Java · Visual Basic · Microsoft SharePoint current and future release · Microsoft Project Server current and future release · BMC Remedy ITSM modules (e.g., Incident, Change, Problem, Asset, Serena Requirements Management, Knowledge Management, CMDB) in version 7.x. · MS Visual Studio, 2008, 2010, 2012 and future release · Microsoft.Net · Microsoft Operating Systems (Windows 7, XP, Windows Server 2003,2008,2012 and future workstation and server releases) · SQL Server current and future release · Oracle Data Base version Oracle 11.2.0.4 · Business Intelligence and Reporting Tools 2.5.1 · Crystal Reports Designer 11 · resource managers and team members · Provides performance feedback to team members and resource managers · Maintains issue log; facilitates resolution of issues · Executes communication plans · Regularly reports status of project · Tracks and manages time against plan; develops testing strategy · Conducts project close-out activities · Prepares and participates in quality review checkpoints · Obtains/secures and archives necessary approvals · Creates an effective team environment · Builds strong relationships · Solves problems and issues · Communicates effectively at all levels of the organization. Priya D 2018 156th Ave Ne Suite#341 Bellevue, Washington 98007 Office: 425-274-2461 Fax: 425-484-2220 E-mail: pr...@rmnetworksinc.com Website: http://www.rmnetworksinc.com/ -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to oraapps+unsubscr...@googlegroups.com. To post to this group, send email to oraapps@googlegroups.com. Visit this group at http://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
