Job Title: BA with Case Management Experience------------Pharma Exp is a must
Experience Level: 7 - 10 Yrs
Location: Thousand Oaks, CA (looking at people willing to relocate across US)
Start Date: Immediate
No. Of Positions: 1
Job Description
. Strong PV Case Processing and Case Management experience, preferably 7-10
years in a Big Pharma with 2+ years in a leadership/management capacity
. Should know the entire AE Case Processing lifecycle including Case Intake,
Data Entry, Follow-ups, Triage, Case Narratives, Causality Assessment,
Labeling, Medical Review, QC/QA, Regulatory submissions etc.
. Knowledge of one of the major AE COTS systems, preferably ArisG or Argus,
extremely useful
. Experience in leading/managing a Case Processing team to meet strict SLAs is
critical, using a Project Management approach
. Experience in interacting with Senior PV/Drug Safety Management including
Issues Escalation/Resolution and Risk Mitigation
. Strong inter-personal and verbal and written communication skills
. Lead a team of offshore Data Entry resources and Safety specialists for a
Case Processing BPO Engagement
. Co-ordinate the daily Case Processing tasks of the team meeting or exceeding
defined daily processing volumes and strict Client-defined Quality (Errors)
metrics/SLAs
. Provide Program Management/Project Management for the engagement including
resource oversight/management, interfacing with Client stakeholders and
management, issues escalation and resolution, identify and manage risks
proactively, monitor and communicate status etc.
. Provide guidance to team members in their tasks such as Data Entry, Case
Narrative generation, etc. including AE tool related questions
. Co-ordinate Training and Knowledge Transfer.
. Organize and co-ordinate regularly scheduled status meetings.
Thanks & Regards
Karen l Computer Power group Inc l [EMAIL PROTECTED] l www.cpg-inc.com
Office: (262)-432-2543 Mobile: (262)-271-4722 Fax: (262)-364-2452
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