*Please submit resumes to [EMAIL PROTECTED]
*Title: SAP CRM Project Manager * *Location: Herndon, VA* *Length: 12+ Months* *KEY EXPERIENCE:* * * The Project Manager position is part of a cross functional team with responsibility to lead the project preparation through go live & support of the enterprise-wide implementation of SAP CRM to ensure it supports enterprise business processes for inbound and outbound CRM. This position is responsible for managing the process analysis/design, configuration, testing and implementation of the SAP inbound and outbound CRM initiatives at Volkswagen Group of America. The candidate will ensure overall design is compliant with US and global direction to provide a design that will: - Replace the current inbound call center CRM applications - Implement an outbound CRM solution including campaign management - Ensure the solution will integrate into the existing enterprise application architecture The candidate will also determine the effort and overall budget required to implement SAP inbound and outbound CRM. This is to include providing analysis and recommendations on how the implementation of the SAP inbound and outbound CRM will integrate into the existing application landscape. The candidate will be required to lead the project team in the implementation for inbound and outbound CRM. This will include leading the project team in the configuration scenarios focusing on playbacks of actual end-to-end capabilities of SAP solution to the user community, identifying additional gaps/requirements and solutions/workarounds, and providing guidance, support and direction to Project Teams through full implementation cycle, including: Design, Build, Testing, Implementation, and Stabilization. * * *General Functions/Responsibilities* * * - Plays the lead role in planning SAP CRM implementation and change management in the VWGoA business - Draft, maintain and gain approval for project documentation, including Project Charters, Project Plans and reports - Oversee the translation of business requirements into detailed Business Blueprint/Specification - Manage deliverables as required - Identify and engage with relevant end-users - Participate in high-level scoping of requirements for SAP systems and tools to check possible fit with existing application(s) and to propose development/modification options - Provide regular status reporting to relevant stakeholders - Draft rollout plans for field approval and participate in deployment activities *Unique Requirements: * * * - Effective Leadership and Project Management Skills - Clearly articulate project vision and deliverables to team members - Define critical success factors - Drive delivery of project milestones on time and budget - Advanced technical knowledge, with hands‑on experience in SAP CRM including CIC - Process focused orientation in CRM functional knowledge - Strong Business transformation analytical, problem-solving skills - Strong verbal and written communications skills, with an ability to express technical concepts in business terms - Communicate orally and in writing, at all levels, both internally and externally - Strong teamwork and interpersonal skills - Thorough knowledge of CRM strategy, process, and tools - Current knowledge of best practice tools and methods - PC/Desktop experience using Microsoft Vista or XP including utilization of Microsoft Office Professional software. - Strong leadership and decision making abilities · Must be able to work on multiple complex tasks, meet deadlines, and deal with conflicting priorities * * *Educational Requirements: * * * · A Bachelor's degree in Marketing, Business or related discipline is required. A Master's degree is preferred. · Knowledge of beginners to intermediate German language is desired, but not necessary. Thanks & Regards, Gopal IT Logix [EMAIL PROTECTED] --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Oracle-Financials" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/Oracle-Financials -~----------~----~----~----~------~----~------~--~---
