Hi Sean,
I have worked in two environments that required 24X7
support. My first job as a DBA we had a 4 man team and
rotated the pager every week. So each DBA was on-call
once a month. All we carried was a pager. We all had
personal computers at home, so we really didn't need a
laptop. If the on-call DBA needed to go out of town or
something he made arrangements before hand to get his
rotation covered. There was no monetary supplement for
being on-call. My manager kind of lumped it in our
salaries and supplemented comp time in. (3Yrs)
My second experience was with a larger organization
and they equiped on-call personnel with a laptop,
pager and cell phone. There was a rotation every week
depending on how many people were in your group. They
actually paid on-call personnel $125/wk whether you
were called or not. So having the laptop and the
supplemental income really made that experience a
little better. (1yr)
I hope that helps
--- "O'Neill, Sean" <[EMAIL PROTECTED]> wrote:
> Hi Folks,
>
> Our company has inidicated it's heading for 24 x 7
> operation. So informal
> talks are taking place about the new "challenges"
> this brings regarding
> having staff on call to support IT systems. I would
> very much appreciate
> your feedback if you are in an on-call environment
> as to what the terms,
> conditions, and perks (if any) you get for same.
> Some specific information I'm looking for is:
> - How frequently are you on-call and for how long
> and to cover what hours.
> e.g. one week a month from 22:00 - 06:00.
> - What tools are you given to support this process.
> e.g. pager, laptop for
> remote dial-in, cell phone.
> - Whats the procedure if you "get the call". Do you
> dial in initially to
> try to resolve, that failing go on site, in other
> words the escalation process
> - What renumeration or other benefits do you get for
> being on call.
> - Are there additional 'benefits' if you are called
> whilst being on call.
>
> I'll treat any replies where requested with strict
> confidentiality.
>
> Sean :)
>
> Rookie Data Base Administrator
> [0%] OCP Oracle8i DBA
> [0%] OCP Oracle9i DBA
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