For those interested, I found this on Metalink. It was posted this morning:
News & Notes
MetaLink Performance - Status and Actions
My name is Tom Brennan, VP New Technologies and CRM deployment for Oracle
Support Services. As part of my responsibilities, I have
a team that provides the product management for the Metalink service. I wanted
to provide all of you with a specific update to the recent
performance challenges.
We are keenly aware of the performance issues with Metalink that have caused
poor response time and several outages over the past 2
months. These problems were exacerbated recently as we experienced technical
problems with the introduction of additional middle tier
servers and hardware issues with our legacy TAR tracking systems that Metalink
is bridged to.
The site has experienced tremendous and unexpected growth in customer
acceptance of Metalink, especially after we introduced the
iTAR functionality. The service has grown to over 240,000 registered users and
during peak load (6:30-9:30am PST), the system is
strained considerably. We track key service level metrics and have automated
procedures in place to immediately notify internal
production operations when these service levels are missed.
Specifically then, what are we doing?
We are introducing more application servers to take processing load off
of our database servers.
Our database servers will be upgraded within the next 2 weeks with the
maximum number of processors and memory that they can
handle. Partial upgrade took place this past weekend March 3-4.
Our Center of Expertise is again looking at any possible tuning options.
Including a full audit of this legacy application to isolate any
application inefficiencies that can reasonably be corrected.
These efforts, once complete, will provide us the headroom needed until
we migrate to Oracle's new CRM suite which we are
planning to start in Q2 with iSupport, which will be a new UI and
technology stack for MetaLink.
This is a global issue for us and it has the attention of Oracle management.
Customer acceptance and use has overtaken our capacity
faster than we ever imagined. On behalf of the management team, I can only
apologize for the performance issues and tell you that I know
how valuable this tool/service is and we are working the correct the situation
as fast as we can.
Regards,
Tom
Copyright (c) 1995,2000 Oracle Corporation. All Rights Reserved. Legal
Notices and Terms of Use.
--
Please see the official ORACLE-L FAQ: http://www.orafaq.com
--
Author:
INET: [EMAIL PROTECTED]
Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051
San Diego, California -- Public Internet access / Mailing Lists
--------------------------------------------------------------------
To REMOVE yourself from this mailing list, send an E-Mail message
to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in
the message BODY, include a line containing: UNSUB ORACLE-L
(or the name of mailing list you want to be removed from). You may
also send the HELP command for other information (like subscribing).
