Perhaps put a trigger on the ticket table that will insert a row into
another table, which can then be queried from your app?

Rich Jesse                           System/Database Administrator
[EMAIL PROTECTED]              Quad/Tech International, Sussex, WI USA


> -----Original Message-----
> From: Nguyen, David M [mailto:[EMAIL PROTECTED]]
> Sent: Tuesday, April 02, 2002 1:38 PM
> To: Multiple recipients of list ORACLE-L
> Subject: Ticket tracking system
> 
> 
> I develope a ticket database for people to open, close, 
> re-open ticket to
> update using oracle database.  My question is how do I use 
> SQL command to
> let people re-open a close ticket for updates?  When someone 
> close a ticket,
> delete command is executed and data is gone.  Please advise.
> 
> Thanks,
> David
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Author: Jesse, Rich
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