RE: Cary's Book - new topic

[Wolfgang Breitling]

Good point. I suppose this gets into the realm of "perceived response 
time". Some applications break long transactions into several user 
interactions to hide the real response time. The application still makes 
its SLA defined as "90% of transactions complete in < 3 seconds" while the 
real transaction takes a lot longer. However, the user is kept busy and you 
get into that perception thing. I know that if I see a traffic jam, I look 
for ways to detour around it. Even it I don't save any time (there is no 
way of telling really), I have at least the impression that I'm doing 
something, that I'm in charge, rather sitting passively in the jam crawling 
along, waiting for something the clear up.

At 12:39 PM 10/7/2003, you wrote:

Also, if we are to really address the business case as you suggest then
the definition should also include the quality of the response. If the
response is quick but incomplete and the user has to ask 10 questions to
get at the one real answer he's after then what good is a fast response
time?
-----Original Message-----
Sent: Tuesday, October 07, 2003 12:09 PM
To: Multiple recipients of list ORACLE-L
Wolfgang Breitling
Oracle7, 8, 8i, 9i OCP DBA
Centrex Consulting Corporation
http://www.centrexcc.com 

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Author: Wolfgang Breitling
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