You point out something that I've found most developers/DBAs don't do... actually sit with the end user to see what the problem is.
This happens at the design end as well. I have seen way too many "user friendly" applications that aren't, because the programmer wrote it for someone at his/her technical level and not for the clerk who actually uses it. I'm STILL fighting with one development team who wrote a search screen, with ONE box for data entry and did not have the cursor sit in the box. One extra mouse click for the end user. Every time they search. --- Cary Millsap <[EMAIL PROTECTED]> wrote: > These are the BEST projects to be on. You took a different path than > I > would have at the second "Me" line. I would shoot for: > > Customer: "It's Slow" > Me: What is? > Customer: The application. Make it fast. > Me: Show me. > Customer: Okay, come see. > > Then your job becomes to get a 10046/12 trace on what you're > watching. > From there, it's all downhill. > > > Cary Millsap > Hotsos Enterprises, Ltd. > http://www.hotsos.com > > Upcoming events: > - Performance Diagnosis 101: 10/28 Phoenix, 11/19 Sydney > - Hotsos Symposium 2004: March 7-10 Dallas > - Visit www.hotsos.com for schedule details... > > > -----Original Message----- > [EMAIL PROTECTED] > Sent: Tuesday, October 07, 2003 2:24 PM > To: Multiple recipients of list ORACLE-L > > how many projects actually have SLAs? Ive been on 5 projects and none > of > them have had them. Its always been. > > Customer: 'It's Slow' > Me: What is? > Customer: The application. Make it fast. > Me: Define fast. > Customer: As fast as possible. Do it now. > > > > > From: Wolfgang Breitling <[EMAIL PROTECTED]> > > Date: 2003/10/07 Tue PM 02:59:55 EDT > > To: Multiple recipients of list ORACLE-L <[EMAIL PROTECTED]> > > Subject: RE: Cary's Book - new topic > > > > Good point. I suppose this gets into the realm of "perceived > response > > time". Some applications break long transactions into several user > > interactions to hide the real response time. The application still > makes > > its SLA defined as "90% of transactions complete in < 3 seconds" > while > the > > real transaction takes a lot longer. However, the user is kept busy > and you > > get into that perception thing. I know that if I see a traffic jam, > I > look > > for ways to detour around it. Even it I don't save any time (there > is > no > > way of telling really), I have at least the impression that I'm > doing > > something, that I'm in charge, rather sitting passively in the jam > crawling > > along, waiting for something the clear up. > > > > At 12:39 PM 10/7/2003, you wrote: > > > > >Also, if we are to really address the business case as you suggest > then > > >the definition should also include the quality of the response. If > the > > >response is quick but incomplete and the user has to ask 10 > questions > to > > >get at the one real answer he's after then what good is a fast > response > > >time? > > > > > >-----Original Message----- > > >Sent: Tuesday, October 07, 2003 12:09 PM > > >To: Multiple recipients of list ORACLE-L > > > > Wolfgang Breitling > > Oracle7, 8, 8i, 9i OCP DBA > > Centrex Consulting Corporation > > http://www.centrexcc.com > > > > > > -- > > Please see the official ORACLE-L FAQ: http://www.orafaq.net > > -- > > Author: Wolfgang Breitling > > INET: [EMAIL PROTECTED] > > > > Fat City Network Services -- 858-538-5051 http://www.fatcity.com > > San Diego, California -- Mailing list and web hosting > services > > > --------------------------------------------------------------------- > > To REMOVE yourself from this mailing list, send an E-Mail message > > to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in > > the message BODY, include a line containing: UNSUB ORACLE-L > > (or the name of mailing list you want to be removed from). You may > > also send the HELP command for other information (like > subscribing). > > > > -- > Please see the official ORACLE-L FAQ: http://www.orafaq.net > -- > Author: <[EMAIL PROTECTED] > INET: [EMAIL PROTECTED] > > Fat City Network Services -- 858-538-5051 http://www.fatcity.com > San Diego, California -- Mailing list and web hosting services > --------------------------------------------------------------------- > To REMOVE yourself from this mailing list, send an E-Mail message > to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in > the message BODY, include a line containing: UNSUB ORACLE-L > (or the name of mailing list you want to be removed from). You may > also send the HELP command for other information (like subscribing). > > -- > Please see the official ORACLE-L FAQ: http://www.orafaq.net > -- > Author: Cary Millsap > INET: [EMAIL PROTECTED] > > Fat City Network Services -- 858-538-5051 http://www.fatcity.com > San Diego, California -- Mailing list and web hosting services > --------------------------------------------------------------------- > To REMOVE yourself from this mailing list, send an E-Mail message > to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in > the message BODY, include a line containing: UNSUB ORACLE-L > (or the name of mailing list you want to be removed from). You may > also send the HELP command for other information (like subscribing). __________________________________ Do you Yahoo!? The New Yahoo! Shopping - with improved product search http://shopping.yahoo.com -- Please see the official ORACLE-L FAQ: http://www.orafaq.net -- Author: Rachel Carmichael INET: [EMAIL PROTECTED] Fat City Network Services -- 858-538-5051 http://www.fatcity.com San Diego, California -- Mailing list and web hosting services --------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
