!!HOT REQUIREMENT!!
IMMEDIATE INTERVIEW *Job Title:* Infrastructure Solutions Architect *Duration:* Long Term *Location:* Wilmington, DE *Interview:** F2F interview* *Rate: $70/hr,C2C* *Job Description*:- Overall Job Purpose Team Managers report to the Team Leader and manage, coach and mentor a team of non exempt front line Colleagues. Serves as a resources to operation policies and procedure. Communicates and drives daily team and individual metric performance. Handles escalated customer inquires. Key Accountabilities & approximate time split (%) (Ideally 4-10 points, or headings with sub-points. Quantify where possible e.g. cost/income budget, no of subordinates, likely no of yrs/mths to complete longest task. Could note key external/internal lateral relationships) *Key Accountabilities (95%)* *Manage daily staffing and workflow, and ensure adherence to department quantity and quality standards. *Proactively identify service delivery failures and escalate issue/impact to appropriate business owners *Meet regularly with individual team members; coach them to meet and exceed their metrics and sales goals. *Utilize reporting and direct observation to keep them abreast of their performance towards those goals. *Provide performance analysis to implement action plan strategies to improve overall performance *Be a resource for policy, procedure, and human resources questions/issues. *Day to day decisions are generally made without seeking higher authority. *Has intensive interaction with subordinates through coaching and mentoring. *Has an impact on the success of the functional area. *Control Objective (5%)* Understand the appropriate Policies & Standards applicable to my role through reading the Code of Conduct and other training allocated to me. Where responsible for risks and controls ensure that these are appropriate and fit for purpose. *Measures:* · All mandatory training completed to deadline and understood within given timescales. · Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework procedures · Where applicable, all key controls to have identified owners, with audit trail of regular review and maintenance together with supporting records. · Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence Person Specification (Personal attributes essential to performing role: e.g. skills, competencies, expertise, knowledge, experience. Note: experience not to be time-bound) Minimum one year management experience in environment. Banking, credit card, call center experience a strong plus. Superior interpersonal and leadership skills; proven ability to develop and motivate employees to meet and exceed performance standards. Strong understand of SL and staffing management Strong analytical and PC skills. Excellent witten and verbal communications skills. Energetic; able to work with others in a fast-paced, team environment and to interact effectively with all levels of management. College degree a plus. *Thanks and Regards,* *[image: cid:[email protected]]* *Ishant* Sr. IT Recruiter *Email*:* [email protected] <[email protected]>* *Contact*: *614-664-7813* *Yahoo ID / Gmail ID*: *ishanttechnocraft* *Website*: www.technocraftsol.com *Note: Technocraft Solutions LLC works with Direct Client’s and Preferred Vendors Nationwide. * *Your confirmation would means that you understand the level of Technocraft Solutions LLC association for the mentioned project and will not approach Technocraft Solutions LLC Client directly* -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.
