*Dear Business Partner Hope the day is treating you well! Please review the requirement and let me know if you have nay consultant for the below position. Please send me your updated resume with the complete contact detail ASAP.
Job Title: Database Support/Administration Duration: 12 Months contract and possibility of extension Location: Burlington, VT *****MUST BE US CITIZEN OR GREEN CARD***** Job Description: The Hosting Services Team supports Centricity Business and Centricity Practice Solutions and Centricity EMR customers in a hosted environment within our GE datacenters. As part of the Hosting Services Team you will have the opportunity to work with the latest hardware technologies, operating systems, databases and web technologies. This position is a key member of the CPS and EMR Hosting Services Support group and will provide phone support for our customers as well as work directly with customers to answer questions and resolve issues, working across teams as necessary to resolve issues. The ideal candidate will have working knowledge of Windows 2000/2003, VMWare, Citrix, and Unix (HP-UX, RHEL preferred, SQL and or Oracle technologies). Key responsibilities include: Customer Service driven, striving to make every customer interaction a consistent and satisfying experience. Satisfy customers with every interaction. Present customers with a pleasant and positive attitude. Demonstrate exceptional Call Handling Skills Demonstrate exceptional Oral/Written Communication and Phone Skills Professionalism when working with Internal and External Customers Excellent Documentation skills for internal and external purposes Ability to utilize Call Tracking Tools and CRM tools and logging cases etc. Receive, research, and resolve customer questions and problems within the software related to: Electronic Medical Records/Practice Management Systems, System Operating Systems (Microsoft, UNIX, Citrix, WTS), System Databases (Oracle, SQL Server), Interface/Integration with 3rd Party Products, and/or Clinical workflow. Take ownership of Customer issues for assigned cases Take a proactive and timely approach to Issue resolution Demonstrate ability to utilize available tools, documentation, and resources to help resolve issues Create and execute action plan for Issue resolution within allocated call window. Initiate escalation as appropriate to ensure management awareness of problems and/or delays with resolution issues. Participate in routine system maintenance and update activities for ASP services. Participate in organizational and individual continuous improvement: Be a positive influence in the work place Accurately represent expectations, intentions, and attitudes of customers and coworkers Participate and embrace Team and Organizational Projects and Processes Participate and embrace changes for team, department, and business needs Contribute to department success based on individual and team performance goals. Required Skills: BS degree in CS, EE, Information Systems or a related field (or High School Diploma/GED and 7 years development, Support and/or production DBA experience) Minimum of five years in a technical support role directly customer facing Ability to work independently with customers to resolve complex technical issues Ability to work within a diverse, technically oriented team setting is a must Ability to explain technical concepts to all levels in an organization Willingness to maintain appropriate internal and external documentation Ability to work on cross-functional troubleshooting teams Organized and detail oriented Demonstrated project management experience and the ability to organize work in an efficient manner in addition to the ability to work well under stress and time pressures Basic working knowledge of Microsoft Office 2010: Word, Excel, Access and PowerPoint Have technology expertise in Citrix including required certifications OR have technology expertise as a DBA including required certifications. Desired Skills: Experience with UNIX, preferably HP-UX and Microsoft Windows Server 200/2003. Experience with XenApp 5,6 & Citrix Presentation Server, Access Gateway and Password Manager including relevant certifications Experience with SQL and Oracle including relevant Database Developer certifications Experience with VMWare ESX and Consolidated Backup. Developing technical and project leadership skills. Excellent troubleshooting and problem solving skills. Organized with ability to set priorities and manage multiple tasks. Excellent written and oral communication skills The ability to quickly absorb new changes in computer technologies is necessary. Demonstrated ability to set priorities and manage multiple tasks as well as attention to details is necessary. Thanks, Steven Smith * -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/oracle-projects?hl=en.
