A new Job, ID: 214853 <http://www.ejobsville.com/display-job/214853> was added at eJobsVille.com - For the Best Tech Jobs in Town <http://www.ejobsville.com/>
Title: ITSM Service Management Consultant posted on 2014-07-29 13:57:17 Job Description:· Having an overall experience of 10+ years in the IT industry out of which at least 3 Years are in the area of IT Service Management consulting and ITIL process and tool Implementation * Responsibilities:* · Independently managed full ITIL lifecycle implementation projects · Handing projects for As-Is assessment, gap analysis and identifying the improvement opportunities for the ITIL processes. · Presenting the Gap Analysis based on the assessment and advising customers. · Development of Service Management roadmap for customers and helping in the implementation of the initiatives. · ITSM Process definition and deployment support including creation of process documentation. · ITSM Tool assessment, recommendation and integration with processes for customers as well as internal tools. · Good exposure to ITSM tools such as HPSM, Service-Now and BMC, including tool administration, support and configuration implementation experience. · Should have worked on at-least one ITSM tool implementation project end-to-end. · Conducting internal reviews and process assessment for compliance checks. · Participate in the internal process and compliance initiatives. · Creating training materials, conducting sessions around ITIL for set of internal users & using innovative techniques for education & awareness*.* Job Requirements: · Having an overall experience of 10+ years in the IT industry out of which at least 3 Years are in the area of IT Service Management consulting and ITIL process and tool Implementation * Responsibilities:* · Independently managed full ITIL lifecycle implementation projects · Handing projects for As-Is assessment, gap analysis and identifying the improvement opportunities for the ITIL processes. · Presenting the Gap Analysis based on the assessment and advising customers. · Development of Service Management roadmap for customers and helping in the implementation of the initiatives. · ITSM Process definition and deployment support including creation of process documentation. · ITSM Tool assessment, recommendation and integration with processes for customers as well as internal tools. · Good exposure to ITSM tools such as HPSM, Service-Now and BMC, including tool administration, support and configuration implementation experience. · Should have worked on at-least one ITSM tool implementation project end-to-end. · Conducting internal reviews and process assessment for compliance checks. · Participate in the internal process and compliance initiatives. · Creating training materials, conducting sessions around ITIL for set of internal users & using innovative techniques for education & awareness*.* *Click here to view full job description and apply <http://www.ejobsville.com/display-job/214853> (Registration not mandatory to apply for this job)* ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.
