Hi All,
Rate: $40 Max
*NEW OPPORTUNITY IN CA:*
*Location:*
Street Address:
23 28TH AVE
City:
SAN MATEO
State:
CA
ZIP:
94403
*Duration:*
Start Date:
05/07/2009
End Date:
05/06/2011
*Estimated Shift:*
Daily Start Time:
8:00 AM
Daily End Time:
5:00 PM
*Job Description:*
Synopsis of Position: To manage service availability and strive for
continuous service improvements. To ensure customer satisfaction is
maintained and exceeded for all NS delivered services. To be a single point
of contact for the account teams during service related exceptions. To drive
internal and vendor support teams for improved Mean Time To Repair and
provide clear and concise communications of impact, recovery plans and
lessons learned thus preventing future customer outages. To act as a single
NSD focal point during Critical Situation calls. NSAMs provide NS Leadership
and Availability Management for Sev1 and Critical Situation outages by
ensuring prompt assessment of the situation and customer impact, as well as
driving resolution of outages internally and with vendors.
Required Degrees/Majors/Accreditations/Skills:
Problem Management
3rd Party Vendor Management
Communications
Post-Outage Follow Through
Process / Standards Review
Trend Analysis / Measurements / Network Improvements
Customer Negotiation / Coordination / Satisfaction
Change Management Awareness
Skills Inventory
Skill
Experience
Need
1)
Project Management
Expert
Required
2)
Problem Management
Expert
Required
3)
Vendor Management
Expert
Required
4)
Executive level communications
Expert
Required
5)
Trend Analysis / Measurements/Network Improvement
Expert
Required
Thanks and Regards…
Sam Kendell
* *
*SVK Systems, Inc*
*IT *Experts
Montgomery, AL - 36117
Ph: 205 267 5744 x 110
Cell: 334 375 4389
[email protected] | www.svksystems.com
YM: [email protected] <[email protected]>
Remedy | PowerBuilder | Coldfusion | SQL DBA | Java | .Net | Data warehouse
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