Intelligence fusion got bin Laden

By STEPHEN LOSEY 

http://www.federaltimes.com/article/20110509/AGENCY02/105090301/1055/AGENCY

 

 

The daring raid that killed Osama bin Laden represents a triumph for
thousands of anonymous federal intelligence employees, and a validation for
scores of reforms made to the battered intelligence community over the last
decade.

The government's inability to prevent the Sept. 11 attacks, accurately
assess Iraq's weapons of mass destruction capability, and stop the failed
Christmas Day underwear bomber in 2009 drew harsh criticism and prompted
drastic overhauls of the nation's intelligence operations. The government
created an Office of the Director of National Intelligence (ODNI) to oversee
all 16 intelligence agencies, rebuilt the analyst workforce that withered
during the post-Cold War 1990s, recruited operators and analysts with
crucial Middle Eastern language skills and cultural knowledge, and broke
down walls — both cultural and structural — that kept agencies from sharing
vital information with one another.

As details of the mission in Abbottabad, Pakistan, emerged last week,
several former and current intelligence officials told Federal Times that
those reforms are now yielding big returns.

"This is the cumulative effect of a lot of small, medium and big things,"
said a former senior intelligence official who asked that his name not be
printed. "But at the end of the day, it's a lot of small things, like the
emphasis on collaboration — squishy as that may be — that ultimately changes
the way people behave and the way organizations perform."

The 9/11 commission concluded that intelligence agencies' deep cultural
resistance to sharing information with one another contributed to their
failure to uncover that terrorist plot. But now, several agencies worked
together to collect and analyze the data identifying the Abbottabad
compound, and support the commandos that stormed it on May 2, local Pakistan
time. Experts say this demonstrates that intelligence agencies are capable
of effectively cooperating with one another.

The CIA led the operation, and the National Security Agency, the National
Geospatial-Intelligence Agency (NGA), ODNI and the Defense Department also
played critical roles.

A senior NGA analyst, who spoke to Federal Times anonymously, said his
agency created detailed images of the compound using the National
Reconnaissance Office's spy satellites. NGA's maps and images were used to
create models of the compound, including a reproduction of the structure
that Navy SEALs used to train for the mission. NGA also tracked the use of
electricity in the area.

The analyst said the agencies worked together to provide SEAL Team 6 as much
information as possible on what they could expect to find behind the
compound's 12- to 18-foot walls.

"We say, when you can see it, you can believe it, and when you can see it,
you can understand it," the analyst said. "In this case, that's what we
helped provide for this operation."

Little-known agency plays critical role

For its role, NGA employed geospatial analysts, imagery analysts, image
scientists, and other varieties of analysts, he said. Some employees helped
model the compound or made sure information got to the right place at the
right time.

The operation was so vast and secretive that NGA is now going back and
trying to figure out exactly who did what, to fully understand and
appreciate its scope, the analyst said.

"There are many folks who were working on this who weren't even fully
cognizant of what they were working on," the analyst said.

The analyst said the increased focus on interagency cooperation and
intelligence sharing in recent years — especially since the passage of the
2004 Intelligence Reform and Terrorism Prevention Act — played a crucial
role in the operation's success.

The reform law requires intelligence employees to take part in "joint duty"
programs and temporarily transfer to other agencies to be considered for
promotion to the Senior Executive Service. Joint duty is intended to foster
collaboration and build up trust among counterparts at different agencies,
though former DNIs Michael McConnell and Dennis Blair said last year its
track record was spotty.

The road to intel ‘jointness'

Ellen McCarthy, former director of human capital management for the
undersecretary of Defense for intelligence and president of the Intelligence
and National Security Alliance, said the government also created joint
centers for agencies to work together, trained analysts to share data, and
developed new computer systems that allow easier sharing of information. For
example, the ODNI created a Wikipedia-like program called Intellipedia and a
social networking site for analysts called A-Space to foster collaboration.

"It's hard to measure the precise impact of any cultural shift until you
look in the rearview mirror," the former senior official said. "Now we can
look back at recent events and say, this wouldn't happen without a
phenomenal degree of information sharing."

Leading up to the bin Laden operation, the NGA analyst said, employees
weren't just working "virtually" with employees at other agencies. In some
cases, they were embedded in person, working side-by-side with their
counterparts to hunt down bin Laden.

"The amount it's improved has certainly been dramatic," he said.

He said information was restricted to a close-knit group of people at each
agency — only as many as were truly needed.

"We kept it at an appropriate level, so those who really didn't have a need
to know or need to be involved were not so," he said. "And in that way you
were able to still keep the interaction and engagement across the community
without having it get out to too many people, where you have greater
opportunities for blowing the cover or leaking the information."

Loch Johnson, a former congressional intelligence committee staffer, said
the Abbottabad operation underscored slow improvements in the collection of
human intelligence in the Middle East and Southwest Asia. He also said the
personalities at the top are vital when promoting cohesion within the
traditionally fractious intelligence community.

Roger Cressey, a National Security Council staffer during the Clinton and
George W. Bush administration, said the intelligence community now has
leaders who have "fully bought into" the benefits of information sharing.

"It's as much about people as it is about process," Cressey said.

He also said technical changes played a major role, such as making database
access more efficient and reducing the time needed for analysts to compile,
analyze and disseminate information.

Workforce reforms

Experts said the intelligence community's workforce reforms also helped make
the bin Laden mission possible. More than half of today's intelligence
analysts were hired after the Sept. 11 attacks, McCarthy said. That younger
workforce brought unique skills, she said — particularly the ability to
process vast amounts of data and use computers with ease — but also some
weaknesses.

"They were a young community, a smart community, but not a very experienced
community," she said. "You had a group of people used to dealing with large
amounts of information, but are they asking the right questions? What am I
missing? Just because you have a lot of information doesn't mean you have
all you need."

But McCarthy and others said that the cadre of green analysts has seasoned
over the years, which likely led to better intelligence and more dots being
connected.

"They've had years to develop their contacts and information," McCarthy
said. "This is not something that just happened because the president said,
‘I want him dead.'Ÿ"

It wasn't just analytic and critical thinking skills that atrophied during
the 1990s. Language skills and cultural knowledge also plummeted.

For decades, the intelligence workforce was dominated by white men focused
on the Soviet Union and other Cold War matters; but after Sept. 11,
officials realized that lack of diversity in the intelligence community was
a major weakness. So agencies reached out to immigrant communities and made
recruiting so-called "heritage Americans," especially those who grew up
speaking languages like Dari, Arabic and Pashto, one of their top personnel
priorities.

The intelligence community also used to prohibit employees with immediate
family members who were not citizens from receiving security clearances. But
in 2008, DNI McConnell lifted that ban to encourage more heritage Americans
to pursue intelligence careers.

The former senior intelligence official said he's convinced that increasing
the intelligence community's diversity — especially at the CIA — helped
contribute to the bin Laden hunt.

"There's no direct evidence … but it's just logical that as the agencies'
workforce becomes more diverse, they're going to be that much better at
their mission in all parts of the world," he said. "Whether that diversity
manifested itself in analysts at Langley who can understand the nuances in
the reports or intercepts they read, or whether it's the folks actually on
the ground."

The official said he thinks the intelligence community is now stronger than
it's ever been.

"Our objective was to rebuild the community back to its peak of the late
'80s and early '90s," he said. "We've done that now, but numbers
notwithstanding, I think the community is even more effective than it was
then. Then we had a short focus on the USSR and didn't worry about the rest
of the world. It's clear today that not only do we have to worry about the
rest of the world, but we have the capability to do so."

 



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