Harrison and all,

I've had a few that sort of fell flat.

One involved a group concerned about availability of services for senior 
citizens across an entire US state.  Two-thirds of the room consisted of 
seniors themselves and, frankly, a lot of them ran out of energy about an hour 
after lunch.  So they sat around, a number slumping in chairs with eyes closed.

Another involved an exploration of customer service issues for an airline.  
Lots of corporate leaders from the airline present, along with their booking 
agents (this pre-dates internet booking sites), frequent flyer customers, and 
corporate travel execs who make travel policy for their companies.  A great 
mix, actually.  We were set to go from 8:00 a.m to 4:00.  About 2:00, a group 
of participants more or less seized control of the meeting somehow (I wasn't in 
the room when it occurred) and got everyone to agree to shorten the meeting by 
a full hour.  When I returned at 3:00, someone simply informed me, and asked 
that I begin the closing circle.  So that's what I did.  I never found out what 
actually happened.

Not sure how to think about that last one, since I never found out how it all 
developed, but the following one is more like a true failure.

I was asked to convene a two-day open space gathering for about 200 folks from 
around the US.  It would be the annual meeting of an association of a certain 
type of public health officer (cannot recall the details).  The whole thing was 
pretty dead from the outset –– I mean 200 people posting a total of only 15 
sessions for two whole days!?  I found out the theme was all wrong.  The 
planning committee chose an idea that turned out to have no juice for the 
association's members.  I had spent hours in conference calls with the 
leadership group and the planning committee, and they'd assured me that the 
idea they chose was at the heart of the challenges facing them and their 
organizations.  Turns out that was dead wrong.  Nobody else cared.  I don't 
know how I might have seen through this situation ahead of time.

I essentially agree with you, H.  If the conditions are appropriate, it will 
work.  But, if the three experiences above teach me anything, it's clear that 
stuff can always happens.

Ralph Copleman

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