Sharon, I think cases abound where Open Space has been used to address complex technical work.
My take on the unique contribution OS can bring to Y2K is a shift in framing the issue. Certainly fortunes are being made working on the technical fixes. A newer trend is the growing number of law firms are creating Y2K divisions to respond to the anticipated litigation when people are affected by the lack of a complete or timely technical fix. A partner of mine, Rita Schweitz has been focusing on helping people develop non-technical, human system strategies to prevent or mitigate (not litigate) the impact on internal and external customers. We are trying to find ways to increase openness to this perspective among potential clients....in other words, we see work in them there bytes! Chris Kloth
