I have enabled the debug logging as you described, and additionally set the
remoted.debug=2 and logcollector.debug=2 in internal_options.conf (was the
latter even necessary)?

I'll monitor the agents and report back here.

Quintin

On Wed, Jul 20, 2016 at 1:55 PM dan (ddp) <[email protected]> wrote:

> On Tue, Jul 19, 2016 at 10:19 AM, Quintin Beukes <[email protected]>
> wrote:
> > The logs on the agent show this:
> > 2016/07/19 16:18:27 ossec-agentd(4101): WARN: Waiting for server reply
> (not
> > started). Tried: 'ossec.jeoffice/10.10.12.171'.
> > 2016/07/19 16:18:29 ossec-agentd: INFO: Trying to connect to server
> > (ossec.jeoffice/10.10.12.171:1514).
> > 2016/07/19 16:18:29 ossec-agentd: INFO: Using IPv4 for: 10.10.12.171 .
> > 2016/07/19 16:18:44 ossec-logcollector: WARN: Process locked. Waiting for
> > permission...
> >
>
> Try turning on debug on the manager (`/var/ossec/bin/ossec-control
> enable debug && /var/ossec/bin/ossec-control restart`)
>
> > Quintin
> >
> > On Tue, Jul 19, 2016 at 4:13 PM Quintin Beukes <[email protected]>
> > wrote:
> >>
> >> Hi,
> >>
> >> A few days ago some of my OSSEC agents started going offline and stop
> >> sending alerts, and then a long while after come back online again like
> >> nothing's wrong. Restarting the agents don't help fix the offline
> status.
> >> This affects both agents running through a router/firewall to reach the
> >> server, and agents running in the same subnet as the server.
> >>
> >> I removed all iptables filters and did a tcpdump on both offline and
> >> online agents, but couldn't notice anything out of the ordinary.
> >>
> >> Here are packets from an offline agent showing successful traffic from
> >> server to client and vice versa, as well as some curious port
> unreachable
> >> errors. Even though there is traffic, the agent shows as offline and no
> >> alerts are generated for events on this agent.
> >>
> >> OSSEC Server IP: 10.10.12.171
> >> Agent IP: 10.10.13.8
> >>
> >> agent_control -l:
> >>    ID: 019, Name: devjerm1, IP: 10.10.13.8, Disconnected
> >>
> >> tcpdump:
> >> 15:47:36.515777 IP 10.10.13.8 > 10.10.12.171: ICMP 10.10.13.8 udp port
> >> 58989 unreachable, length 109
> >> 15:47:36.517646 IP 10.10.13.8.49382 > 10.10.12.171.1514: UDP, length 73
> >> 15:47:40.526516 IP 10.10.12.171.1514 > 10.10.13.8.58989: UDP, length 73
> >> 15:47:40.526567 IP 10.10.13.8 > 10.10.12.171: ICMP 10.10.13.8 udp port
> >> 58989 unreachable, length 109
> >> 15:47:41.518182 IP 10.10.13.8.49382 > 10.10.12.171.1514: UDP, length 73
> >> 15:47:47.518732 IP 10.10.13.8.49382 > 10.10.12.171.1514: UDP, length 73
> >> 15:47:59.581518 IP 10.10.12.171.1514 > 10.10.13.8.49382: UDP, length 73
> >> 15:48:07.897110 IP 10.10.12.171.1514 > 10.10.13.8.49382: UDP, length 73
> >> 15:48:14.725335 IP 10.10.12.171.1514 > 10.10.13.8.49382: UDP, length 73
> >> 15:48:19.395627 IP 10.10.12.171.1514 > 10.10.13.8.49382: UDP, length 73
> >> 15:48:25.521404 IP 10.10.13.8.59490 > 10.10.12.171.1514: UDP, length 73
> >> 15:48:31.522261 IP 10.10.13.8.59490 > 10.10.12.171.1514: UDP, length 73
> >> 15:48:35.522794 IP 10.10.13.8.59490 > 10.10.12.171.1514: UDP, length 73
> >>
> >> Any insights are appreciated.
> >>
> >> Quintin
> >>
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