Hi Rainer, On Tue, Aug 02, 2005 at 11:40:17AM +0200, Rainer Rohde, E3T IT-Systems wrote: >We just got done installing the latest version of ORTS *over* an >existing version 1.3. We had to reconfigure everything, but it seems to >work, except for this:
Did you install the new version via a prebuild package (rpm) or via the sources (tar.gz file)? >It seems as if we cannot get any mail to generate a ticket. Here's the >output from ./PostMasterPOP3.pl: > > >otrs-srv:/opt/otrs/bin # ./PostMasterPOP3.pl >Odd number of elements in anonymous hash at /opt/otrs/Kernel/Config.pm >line 126. >Odd number of elements in anonymous hash at /opt/otrs/Kernel/Config.pm >line 126, <PRODUCT> line 4. >Message 1/1 ([EMAIL PROTECTED]) >ERROR: OTRS-PM3-10 Perl: 5.8.6 OS: linux Time: Tue Aug 2 11:33:23 2005 > > Message: No StateID for 'new'!!! > > Traceback (9547): > Module: Kernel::System::Ticket::TicketCreate (v1.181) Line: 327 > Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 162 > Module: Kernel::System::PostMaster::Run (v1.52) Line: 239 > Module: main::FetchMail (v1.16) Line: 198 > Module: ./PostMasterPOP3.pl (v1.16) Line: 126 > >ERROR: OTRS-PM3-10 Perl: 5.8.6 OS: linux Time: Tue Aug 2 11:33:23 2005 > > Message: Need TicketID! > > Traceback (9547): > Module: Kernel::System::Ticket::Article::ArticleCreate (v1.90) Line: >84 > Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 208 > Module: Kernel::System::PostMaster::Run (v1.52) Line: 239 > Module: main::FetchMail (v1.16) Line: 198 > Module: ./PostMasterPOP3.pl (v1.16) Line: 126 > >ERROR: OTRS-PM3-10 Perl: 5.8.6 OS: linux Time: Tue Aug 2 11:33:23 2005 > > Message: Need TicketID! > > Traceback (9547): > Module: Kernel::System::Ticket::StateSet (v1.181) Line: 2475 > Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 231 > Module: Kernel::System::PostMaster::Run (v1.52) Line: 239 > Module: main::FetchMail (v1.16) Line: 198 > Module: ./PostMasterPOP3.pl (v1.16) Line: 126 > >ERROR: OTRS-PM3-10 Perl: 5.8.6 OS: linux Time: Tue Aug 2 11:33:23 2005 > > Message: Can't process email with MessageID ><<[EMAIL PROTECTED]>>! Please create a bug report >with this email (var/spool/) on http://bugs.otrs.org/! > > Traceback (9547): > Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 236 > Module: Kernel::System::PostMaster::Run (v1.52) Line: 239 > Module: main::FetchMail (v1.16) Line: 198 > Module: ./PostMasterPOP3.pl (v1.16) Line: 126 The format of 80% of the config parameters for OTRS 2.0 differs from the format used in earlyer versions. It looks like you have some special settings in your Config.pm that need to be changed into the new format. Please take a look into the file /opt/otrs/Kernel/Config/Defaults.pm and /opt/otrs/Kernel/Config/Files/Ticket.pm to setup your own config parameters corectly. Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
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