Hallo liebe Community, ich habe heute einmal die Beta-Version von OTRS 3.0 installiert. Soweit hat auch alles gut geklappt. Danach habe ich ein Backup der MYSQL-DB (von der alten Version) gemacht und dem Update-Script "DBUpdate-to-3.0.mysql" unterzogen. Danach habe ich diese als Quelle für das neue OTRS System 3.0 eingebunden. Der Login, Menüs und die E-Mailkonten funktionieren alle Problemlos. Doch wenn ich in eine Queue reingehe, wo offene Tickets vorhanden sind, kommt folgender SQL-Fehler:
Unknown column 'sa.a_in_reply_to' in 'field list', SQL: 'SELECT sa.ticket_id, sa.a_from, sa.a_to, sa.a_cc, sa.a_subject, sa.a_reply_to, sa.a_message_id, sa.a_in_reply_to, sa.a_references, sa.a_body, st.create_time_unix, st.ticket_state_id, st.queue_id, sa.create_time, sa.a_content_type, sa.create_by, st.tn, article_sender_type_id, st.customer_id, st.until_time, st.ticket_priority_id, st.customer_user_id, st.user_id, st.responsible_user_id, sa.article_type_id, sa.a_freekey1, sa.a_freetext1, sa.a_freekey2, sa.a_freetext2, sa.a_freekey3, sa.a_freetext3, st.ticket_answered, sa.incoming_time, sa.id, st.freekey1, st.freetext1, st.freekey2, st.freetext2, st.freekey3, st.freetext3, st.freekey4, st.freetext4, st.freekey5, st.freetext5, st.freekey6, st.freetext6, st.freekey7, st.freetext7, st.freekey8, st.freetext8, st.freekey9, st.freetext9, st.freekey10, st.freetext10, st.freekey11, st.freetext11, st.freekey12, st.freetext12, st.freekey13, st.freetext13, st.freekey14, st.freetext14, st.freekey15, st.freetext15, st.freekey16, st.freetext16, st.ticket_lock_id, st.title, st.escalation_update_time, st.freetime1 , st.freetime2, st.freetime3, st.freetime4, st.freetime5, st.freetime6, st.type_id, st.service_id, st.sla_id, st.escalation_response_time, st.escalation_solution_time, st.escalation_time, st.change_time FROM article sa, ticket st WHERE sa.ticket_id = ? AND sa.ticket_id = st.id ORDER BY sa.create_time DESC, sa.id DESC LIMIT 5' und folgender Fehler im Web-Interface: Software error: Can't use an undefined value as a HASH reference at ../..//Kernel/Output/HTML/TicketOverviewPreview.pm line 228. For help, please send mail to the webmaster ([no address given]), giving this error message and the time and date of the error. Weiß jemand Rat? Mit freundlichen Grüßen Alexander Pentermann --------------------------------------------------------------------- OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de
