All; Is there a way to predefine or force the queue for new tickets submitted from the website.
I have defined that all email tickets come in to the "Level 1" queue, but tickets submitted through the web interface come in with all different queues, and might not be seen by the appropriate technicians. Thank you, Dominic L. Hilsbos Director - Information Technology Perform Air International Inc. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
