Hello Dominic, One option is to send a specific regexp for the Subject of the e-mail and then use "PostMaster Filters" to route the ticket appropriately.
We typically use something like “Web message from Customer ID (\d+)” - in our case we can even tell the customer ID so this allows to set the X-OTRS-CustomerNo correctly. Olivier > On 26 Jul 2016, at 22:41, <[email protected]> <[email protected]> > wrote: > > All; > > Is there a way to predefine or force the queue for new tickets submitted from > the website. > > I have defined that all email tickets come in to the "Level 1" queue, but > tickets submitted through the web interface come in with all different > queues, and might not be seen by the appropriate technicians. > > Thank you, > > Dominic L. Hilsbos > Director - Information Technology > Perform Air International Inc. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
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