I have tried all the available options (or so i am reasonably sure). But the API code does not do any email sending, so with the current API it seems it is not possible. The pull-request seems like a good idea, and its only missing unit tests to be complete! On Wed, Jul 27, 2016, at 02:26 PM, Gerald Young wrote: > Out of curiosity, are you creating tickets via API that look like > "Email Tickets" by type? Article-Type email-external, perhaps? > > https://otrs.github.io/doc/api/otrs/5.0/Perl/Kernel/System/Ticket/Article.pm.html > > > On Wed, Jul 27, 2016 at 5:40 AM, Renee B <otrs.list@perl- > services.de> wrote: >> This is not possible with stock OTRS, but there's a pull request... >> >> https://github.com/OTRS/otrs/pull/815 >> >> - Renée >> >> >> Am 27.07.2016 um 11:01 schrieb Kristoffer Berdal: >> >>> Hello, >>> >>> I want to use the API to create tickets where the first article >>> is an >>> outgoing email. I would say about 90% of the tickets we create >>> in OTRS >>> manually start with an outgoing email, yet I can't seem to find a >>> way to >>> create the same type of ticket using the API. >>> >>> Is this possible? I recently inherited this problem, and for >>> years our >>> solution has been to create a ticket (to get a ticket number), >>> then send >>> an email externally with the ticket number in the subject and a >>> reply-to >>> email that returns the answers into OTRS. >>> >>> This is a hacky way of doing things, and I would much prefer to >>> be able >>> to send the email via OTRS directly. >>> >>> Best regards, >>> >>> Kristoffer Berdal >>> ---------------------------------------------------------------- >>> ----- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> >> >> -- >> Perl / OTRS development: http://perl-services.de OTRS AddOn >> repository: http://opar.perl-services.de >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
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