Are all OTRS files and directories in your instance be owned by apache user instead of otrs user?
((enjoy)) Carlos Rodríguez > On Jul 27, 2016, at 12:01 PM, Phillipe Smith <[email protected]> wrote: > > No problems with permissions, otherwise the error would be like "can't > write....." > > The permissions are OK: > > /opt/otrs/var/tmp/CacheFileStorable/DynamicField/6: > drwxrws--- 3 apache apache 60 Jul 27 13:54 2 > drwxrws--- 4 apache apache 80 Jul 27 13:54 3 > drwxrws--- 3 apache apache 60 Jul 27 13:54 4 > drwxrws--- 4 apache apache 80 Jul 27 13:54 6 > drwxrws--- 3 apache apache 60 Jul 27 13:54 7 > drwxrws--- 3 apache apache 60 Jul 27 13:54 a > drwxrws--- 4 apache apache 80 Jul 27 13:54 e > ..... > > The Cache is working good, only these problems with DynamicField are ocurring. > > > > Phillipe Smith <[email protected] <mailto:[email protected]>> > ------------------------------------------------------------- > Linux SysAdmin | Developer > > 2016-07-27 13:43 GMT-03:00 Carlos Rodríguez <[email protected] > <mailto:[email protected]>>: > Hi Phillipe, > > I also agree that it seams to be a permission issue, you can also check the > directory permissions manually to see if there is something unusual. > > ((enjoy)) > > Carlos Rodríguez > > > > >> On Jul 27, 2016, at 10:57 AM, Phillipe Smith <[email protected] >> <mailto:[email protected]>> wrote: >> >> I've already done that, also a otrs.DeleteCache.pl >> <http://otrs.deletecache.pl/>, but the problem persists. >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ <http://otrs.org/> >> Archive: http://lists.otrs.org/pipermail/otrs >> <http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> <http://lists.otrs.org/mailman/listinfo/otrs> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ <http://otrs.org/> > Archive: http://lists.otrs.org/pipermail/otrs > <http://lists.otrs.org/pipermail/otrs> > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > <http://lists.otrs.org/mailman/listinfo/otrs> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
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