Hello,
I have used the module ITSMCIAttributeCollection with OTRS since it came
available and it has allways worked perfectly, but now I am testing and
trying to use it on OTRS 4 and it simply does not work.
I've tried on test and clean systems but it does not work, I move the same
definition to a OTRS 3.3.x and also 5.x and it works perfect. I am
wondering if there is an error with the last package released for OTRS 4.
I am using OTRS 4.0. with ITSM 4.0.14 and CIAttributeCollection 4.1.2, OTRS
5, with ITSM 5.0.7 and CIAttributeCollection 5.0.1
I create a class and use a definition as in the example
{
Key => 'Server',
Name => 'Server',
Input => {
Type => 'CIClassReference',
ReferencedCIClassName => 'Server',
ReferencedCIClassLinkType => 'Includes',
ReferencedCIClassLinkDirection => 'Reverse',
}
},
I get the field shown in the form, but when I go to the it and try to
create a new CI with the relation it just does not do anything, not even
the ajax, no errors, no log, it just simply does not do the search.
I know it could posible be easier just to migrate into OTRS 5, but I am
wondering why it doesn't work at all.
--
*Alvaro Cordero RetanaConsultor de Tecnologias*
*Tel: 22585757 ext 123*
*Email:* [email protected]
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