Dear OTRS community,
I had performed an initial installation of OTRS which was registered
successfully @ cloud.otrs.com
Unfortunately due to DB encoding problem I had to drop and recreate the DB and
after that my
system is no longer updated @ cloud.otrs.com.
I have tried to "Edit" the data from the "System Registration" option but the
error log show this:
error
OTRS-CGI-02
Got no SessionID!!
I have a backup of the old DB (on which the system was successfully registered)
and I can see
that in the "system_data" table there is the UniqueID (matches the one @
otrs.cloud.com). APIKey and
all other relevant information.
How can I restore that information to my running instance??
I 've already tried a full database restore which didn't work and I 've also
tried to "Deregister" which
also didn't work this time with the error:
error
OTRS-CGI-02
Deregistration - Can not deregister system: Need APIKey
Regards,
George
______________________________________________________________________________
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