OK! I have managed to insert the data to the "system_data" table.
I have now there 10 entries which are the following:
1) Registration::State
| registered
2) Registration::UniqueID
| (The ID)
3) Registration::APIKey
| (The KEY)
4) Registration::LastUpdateID
|
(The ID)
5) Registration::LastUpdateTime
| (The
TIMESTAMP)
6) Registration::Description
| (The Descrption)
7) Registration::SupportDataSending
| No
8) Registration::Type
| Production
9) Registration::NextUpdateTime
| (The
TIMESTAMP--->has already passed)
10)
Kernel::System::SupportDataCollector::PluginAsynchronous::OTRS::ConcurrentUsers
| [{"CustomerSession":0,"TimeStamp":"2016-08-22
15:00:00","UserSessionUnique":0,"CustomerSessionUnique":0,"UserSession":0},{"CustomerSession":0,"TimeStamp":"2016-08-22
16:00:00","UserSessionUnique":1,"CustomerSessionUnique":0,"UserSession":1}]
The web GUI shows the following:
[Capture.JPG]
As said before I still cannot either update the data with the error:
error
OTRS-CGI-02
RegistrationUpdate - Can not update system Need UniqueID!
Or Deregister the system with the error:
error
OTRS-CGI-02
Deregistration - Can not deregister system: Need APIKey
These are totally contradicting what I see from the CLI
$ ./otrs.Console.pl Maint::Registration::UpdateSend
Sending system registration update...
System is not registered, skipping...
Done.
Using --force doesn't have any effect at all....
How is this possible? GUI shows the system registered but CLI doesn't know
about it...
Is there another point I may be missing in the database on where I can specify
the values in order to have it back working correctly???
Any ideas are mostly welcome!
Best regards,
George
From: otrs [mailto:[email protected]] On Behalf Of Dimitrakakis
Georgios
Sent: Friday, August 26, 2016 8:44 AM
To: User questions and discussions about OTRS.
Subject: [otrs] System registration issue
Dear OTRS community,
I had performed an initial installation of OTRS which was registered
successfully @ cloud.otrs.com
Unfortunately due to DB encoding problem I had to drop and recreate the DB and
after that my
system is no longer updated @ cloud.otrs.com.
I have tried to "Edit" the data from the "System Registration" option but the
error log show this:
error
OTRS-CGI-02
Got no SessionID!!
I have a backup of the old DB (on which the system was successfully registered)
and I can see
that in the "system_data" table there is the UniqueID (matches the one @
otrs.cloud.com). APIKey and
all other relevant information.
How can I restore that information to my running instance??
I 've already tried a full database restore which didn't work and I 've also
tried to "Deregister" which
also didn't work this time with the error:
error
OTRS-CGI-02
Deregistration - Can not deregister system: Need APIKey
Regards,
George
______________________________________________________________________________
Το περιεχόμενο αυτού του ηλεκτρονικού μηνύματος και τυχόν συνημμένα αρχεία
είναι εμπιστευτικά. Απευθύνεται μόνο στους αναφερόμενους παραλήπτες. Αν λάβατε
αυτό το μήνυμα εκ παραδρομής, παρακαλείσθε να επικοινωνήσετε αμέσως με τον
αποστολέα του μηνύματος ή τον διαχειριστή του συστήματος και να μην αποκαλύψετε
σε κανένα το περιεχόμενο. Οι απόψεις που εκφράζονται ανήκουν στον συγγραφέα και
δεν εκφράζουν κατ' ανάγκη τις απόψεις της Παγκρήτιας Συνεταιριστικής Τράπεζας.
The contents of this email and any attachments are confidential. It is intended
for the named recipients only. If you have received this email in error please
notify the system administrator or the sender immediately and do not disclose
the contents to anyone. Any views or opinions presented are of the author and
not necessarily represent those of Pancretan Cooperative Bank
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