You *can* build ACLs, but why repeat the functionality that the groups provide?
On Fri, Sep 9, 2016 at 2:04 AM, Dimitrakakis Georgios < [email protected]> wrote: > Hello! > > > > I would like to know if it’s possible to limit the agents’ access on > specific part of queues. > > > > My understanding so far is that when you create a queue you assign a group > to it. > > > > Then on agent’s management you can select on which groups this agent > belongs to and you can also specify the agents’ queues under “My Queues” > > > > But that gives to the agent access to all queues under that group and not > only those under “My queues” (for the agent). > > > > For example let’s assume that we have a group called “IT” on which there > are two queues “Software” and “Hardware” > > > > Some agents have under “My queues” the “software” (let’s call this > “agent_sw”) while others the “hardware” (let’s call this “agent_hw”) > option but all them are under the “IT” group. > > > > When “agent_sw” logs in to the system he can see all the tickets for the > “IT” group including those created to “hardware” queue. This is what I > would like to prevent/protect. > > > > Is this somehow possible without creating different groups for every queue? > > > > Best regards, > > > > G. > > ____________________________________________________________ > __________________ > Το περιεχόμενο αυτού του ηλεκτρονικού μηνύματος και τυχόν συνημμένα αρχεία > είναι εμπιστευτικά. Απευθύνεται μόνο στους αναφερόμενους παραλήπτες. Αν > λάβατε αυτό το μήνυμα εκ παραδρομής, παρακαλείσθε να επικοινωνήσετε αμέσως > με τον αποστολέα του μηνύματος ή τον διαχειριστή του συστήματος και να μην > αποκαλύψετε σε κανένα το περιεχόμενο. Οι απόψεις που εκφράζονται ανήκουν > στον συγγραφέα και δεν εκφράζουν κατ' ανάγκη τις απόψεις της Παγκρήτιας > Συνεταιριστικής Τράπεζας. > > The contents of this email and any attachments are confidential. It is > intended for the named recipients only. If you have received this email in > error please notify the system administrator or the sender immediately and > do not disclose the contents to anyone. Any views or opinions presented are > of the author and not necessarily represent those of Pancretan Cooperative > Bank > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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