Hi,
I created four new states called "progress-25%", "progress-50%",
"progress-75%" and "progress-90%". Now, when I close successfully (or
not) a ticket, it appears as "opened". If I check its "history" I can
see this:
[...]
Old: "progress-90". New: "%closed successful"
[...]
So it seems that "%" is parsed badly so OTRS doesn't recognize that
ticket as closed and, then, it continues appearing as "open" (or
"progress").
I have created four new states called "progress-XX" without "%";
executed a generic agent for changing from "progress-XX%" to
"progress-XX" and, then, from "progress-XX" to "closed succesfully", but
tickets continue appearing in menu "Tickets --> Status view" in "Opened
Tickets" althought in ticket properties you can see "Status --> closed
succesfully"
Please, help!!! What can I do for solve this configuration problem?
Thanks!!
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