Ticket History doesn't retroactively adjust. While it's generally not recommended to directly manipulate the database, this may be a case to do it. Be very careful how/if you change the data. The % character is a wildcard (using LIKE) in MySQL http://dev.mysql.com/doc/refman/5.7/en/string-comparison-functions.html
*Make sure you have a verified, recoverable backup of your database. Your data is your responsibility.* A sample query (untested. Use at your own risk:) UPDATE ticket_history SET name = REPLACE(name, '%%%closed', '%%closed') WHERE history_type_id=27 and name LIKE '%\%\%\%closed%' Reference: http://stackoverflow.com/questions/5956993/mysql-string-replace Please be careful of your data. Understand the consequences of making the changes and, if possible, test in a different environment before applying to production. It is good practice to attempt a SELECT prior to UPDATE to confirm the change will apply only to the records you want to change. On Fri, Nov 4, 2016 at 9:08 AM, Personal Técnico <[email protected]> wrote: > Hi, > > I created four new states called "progress-25%", "progress-50%", > "progress-75%" and "progress-90%". Now, when I close successfully (or not) > a ticket, it appears as "opened". If I check its "history" I can see this: > [...] > Old: "progress-90". New: "%closed successful" > [...] > > So it seems that "%" is parsed badly so OTRS doesn't recognize that ticket > as closed and, then, it continues appearing as "open" (or "progress"). > > I have created four new states called "progress-XX" without "%"; executed > a generic agent for changing from "progress-XX%" to "progress-XX" and, > then, from "progress-XX" to "closed succesfully", but tickets continue > appearing in menu "Tickets --> Status view" in "Opened Tickets" althought > in ticket properties you can see "Status --> closed succesfully" > > Please, help!!! What can I do for solve this configuration problem? > > Thanks!! > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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