Make sure it's factory/stock CustomerTicketZoom as it's pushing TicketNumber instead of TicketID and CustomerTicketZoom doesn't seem to like that request.
On Thu, Nov 10, 2016 at 11:05 AM, Andrzej Kubaczyk <a...@amu.edu.pl> wrote: > After updates from version 3.2.17 to 3.3.16 I have problem with a preview > of ticketing in the customer panel. > When I click on any ticket on the list, I get the message: > > > Error: Need TicketID! > > ERROR: OTRS-CGI-10 Perl: 5.16.2 OS: linux Time: Fri Jun 24 14:36:49 2016 > > Message: Need TicketID! > > RemoteAddress: x.x.x.x > RequestURI: /otrs/customer.pl?Action=CustomerTicketZoom;TicketNumber= > 16062424830 > > Traceback (21057): > Module: Kernel::Output::HTML::Layout::CustomerError (OTRS 3.3.15) Line: > 3982 > Module: Kernel::Modules::CustomerTicketZoom::Run (v1.48.2.2) Line: 70 > Module: Kernel::System::Web::InterfaceCustomer::Run (OTRS 3.3.15) Line: > 1024 > Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler > (unknown version) Line: 41 > Module: (eval) (v1.99) Line: 204 > Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 > Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 > Module: ModPerl::Registry::handler (v1.99) Line: 31 > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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