Hi Ralf, 20.12.2016 14:37 - Ralf Hildebrandt schrieb: > When answering a ticket, the agent can appen attachments to their > answer. And they can delete attachments from the reply. > > But, once an attachment has been added, the agent cannot verify (by > clicking on the attachment) if he/she attached the correct file.
AFAIR the attachmant handling is not configurable. -- Florian
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