Hello Susan,
We're working with german and english people here and we solved it by
using a mulit-language signature and have the templates in german or
english (each prefaced with either de_ or en_<templatename>).
Salutation will be left blank and is handled through the template.
Regards,
Andreas
Am 11.04.2017 um 13:35 schrieb Susan Dittmar:
Dear list,
my search ability failed me...
We have customers around the world, so our agents would like to choose
the language for answers on a case by case basis. As to templates, it's
just a matter of adding more of those. But how can I have OTRS make the
correct choice as to salutation and signature?
Any hints welcome.
Thanks in advance,
Susan Dittmar
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