Hi all,
We want to forbid closing a ticket without service. We've been able to do it
for stored tickets with an ACL but can't seem to manage in a new ticket form
(e.g, in AgentTicketPhone). We thought we could do it with Service in the
Properties section but can't match an undefined value.
Our last config is like this:
ConfigChange:
PossibleNot:
Ticket:
State:
- closed successful
- closed unsuccessful
ConfigMatch:
Properties:
Frontend:
Action:
- AgentTicketPhone
Service:
ServiceID:
- '[RegExp]^$'
We've also tried with these variants:
option a)
Service:
ServiceID:
- '[NotRegExp]^.+$'
option b)
Service:
Name:
- '[RegExp]^$'
option c)
Service:
Name:
- '[NotRegExp]^.+$'
We've got the ACL debug mode on and it shows matching Action but shows nothing
on Service.
Could you help us? What are we missing?
Kind regards,
Juan Clavero
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
