Hello alvaro,
Thanks for the information. I assumed something similar, but I can't
seem to find where to create that association and I haven't been able to
find it in the docs either.
I've checked in the customer and customer user screens, service screen
and admin area but can't find where to do this.
Any pointer in the right direction is greatly appreciated.
On 8 Jun 2017, at 16:12, Alvaro Cordero wrote:
Hello,
Services depend on customer user, that means, that you either assign
the
service to a customer or you make the services a default service.
Every new
service has to be assigned either way.
Regards.
2017-06-08 9:02 GMT-06:00 Pedro Lobo <[email protected]>:
Hi,
I'm attempting to create a new ticket and assign it to a service. I
already have a few services created, but when I create a new ticket,
the
service field isn't active and I can't assign the ticket to the
service as
it is shown here: http://doc.otrs.com/doc/manual
/itsm/stable/en/html/ch06s02.html
I'm running OTRS + ITSM Module at 5.0.19
Cheers,
Pedro
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
--
*Alvaro Cordero RetanaConsultor de Tecnologias*
*Tel: 22585757 ext 123*
*Email:* [email protected]
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
Cumprimentos,
**Pedro Lobo**
DevOps | +351 234 484 466
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
