Never mind, I finally found it. Thanks for the help though! On 8 Jun 2017, at 16:12, Alvaro Cordero wrote:
> Hello, > > Services depend on customer user, that means, that you either assign the > service to a customer or you make the services a default service. Every new > service has to be assigned either way. > > Regards. > > 2017-06-08 9:02 GMT-06:00 Pedro Lobo <[email protected]>: > >> Hi, >> >> I'm attempting to create a new ticket and assign it to a service. I >> already have a few services created, but when I create a new ticket, the >> service field isn't active and I can't assign the ticket to the service as >> it is shown here: http://doc.otrs.com/doc/manual >> /itsm/stable/en/html/ch06s02.html >> >> I'm running OTRS + ITSM Module at 5.0.19 >> >> Cheers, >> Pedro >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> > > > > -- > > *Alvaro Cordero RetanaConsultor de Tecnologias* > *Tel: 22585757 ext 123* > *Email:* [email protected] > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs Cumprimentos, **Pedro Lobo** DevOps | +351 234 484 466
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