Hello Susan, unfortunately this is not possible. OTRS 6 will come with an improved ticket merge screen that has an autocomplete search and a preview of the ticket title of the target ticket. This will hopefully reduce the risk of ill-merges.
Best regards, Martin Gruner Team Lead R&D OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel ____________________________________________________ OTRS 5s – Organisation. Sicherheit. Kommunikation. Struktur. – Flexible Lösungen für Erfolg im Unternehmen Link: https://www.otrs.com/?lang=de&utm_id=1032 Mehr Infos: + Lösungen: https://www.otrs.com/produkte/?lang=de&utm_id=1033 + Success Stories: https://www.otrs.com/kunden/success-stories/?lang=de&utm_id=1034 + Trainings: https://www.otrs.com/public-otrs-trainings/?lang=de&utm_id=1035 > Am 11.07.2017 um 17:22 schrieb Susan Dittmar <[email protected]>: > > Hi, > > is it possible to undo a ticket merge? Our agents occassionally err on > which tickets to merge. > > Thanks for any hints, > > Susan Dittmar > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
