Hi Aruna,
Yes, agents can create tickets into queues through the agent login
Menu Navigation Path:Tickets->New Phone TicketsTickets->New Email Tickets
This facility is for ServiceDesk Analysts to create tickets on behalf of
customers.
Best Regards,
Sujeeva Tissaarachchi
From: k .Aruna Chandralal Perera <[email protected]>
To: 'Sujeeva Tissaarachchi' <[email protected]>; 'User questions and
discussions about OTRS. ' <[email protected]>
Sent: Friday, 15 September 2017, 13:48
Subject: RE: [otrs] Auto Responses not send for ticket creation
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{}#yiv0170054898 HiIs there way that agents can create tickets into the queues
like customer users do. ? I use OTRS 5 RegardsAruna Chandralal From: otrs
[mailto:[email protected]] On Behalf Of Sujeeva Tissaarachchi
Sent: Thursday, September 14, 2017 9:53 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Auto Responses not send for ticket creation Hi Balázs,
Thanks for your message. However, this is not Notification Sender whereas this
is Auto Response. I will put an update once I get through this. Best Regards,
Sujeeva Tissaarachchi From: Úr Balázs <[email protected]>
To: User questions and discussions about OTRS. <[email protected]>
Sent: Thursday, 14 September 2017, 11:25
Subject: Re: [otrs] Auto Responses not send for ticket creation 2017-09-13
1:57 GMT+02:00 Sujeeva Tissaarachchi <[email protected]>:
> I have an issue in Auto Responses only for "default reply (after new ticket
> has been created)" It send all the emails but not this.
Hi Sujeeva,
Please check, if a correct email address is set in Framework → Core →
NotificationSenderEmail. We had a similar issue, and this was the
solution.
Regards,
Balázs
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