Hello Renée, thanks for your help! Unfortunately the problem still exists. Package::Proxy setting overwrites "WebUserAgent::Proxy". I have them both set, but nothing changes. e.g. (no proxy mentioned?):
--------- $ ./otrs.Console.pl Maint::CloudServices::ConnectionCheck Checking OTRS cloud service connectivity... Sending request with the following options: Timeout: 15 second(s) --------- I've googled some hits, that demonstrate proxy setting in place, like this one: --------- [root@OTRS otrs]# bin/otrs.CheckCloudServices.pl Sending request with the following options: Proxy Address: http://127.0.0.1 Proxy Port: 3128 Timeout: 15 second(s) --------- How can I achieve this? Best regards, Alex > On 20. nov. 2017, at 09:21, Renee B <[email protected]> wrote: > > Hi Alex, > > there are more Proxy settings in the SysConfig. E.g. Framework -> > Core::WebUserAgent -> WebUserAgent::Proxy > > Try to set those settings, too. > > Kind regards, > Renée > > Am 20.11.2017 um 09:08 schrieb Alex Mihičinac: >> Hi all, >> >> can someone tell me, if it's possible to force OTRS's outbound connections >> to go via proxy? My otrsbox has no direct internet connection, so all >> connections need to go via proxy. Now I'd like to test v6b1 and it's working >> slow as hell, since it's waiting for network timeout of this specific >> connection: >> >> tcp 0 1 otrsbox:55984 portal-nodef04.ot:https SYN_SENT >> >> Until now, I have tried those scenarios and unfortunately none of them >> worked: >> >> - env setting >> export https_proxy=http://proxybox:3128 <http://proxybox:3128/> >> export http_proxy=http://proxybox:3128 <http://proxybox:3128/> >> >> - iptables >> -A PREROUTING -s otrsbox/32 -p tcp -m tcp --dport 443 -j DNAT >> --to-destination proxybox:3128 >> -A PREROUTING -s otrsbox/32 -p tcp -m tcp --dport 443 -j DNAT >> --to-destination proxybox:3128 >> >> - apache >> ProxyRemote * http://proxybox:3128 <http://proxybox:3128/> >> <http://proxybox:3128/> <http://proxybox:3128/> >> >> - otrs >> $Self->{'Package::Proxy'} = 'http://proxybox:3128/ >> <http://proxybox:3128/>'; >> >> Any hint more than welcome! >> >> Best regards, >> >> Alex >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ <http://otrs.org/> >> Archive: http://lists.otrs.org/pipermail/otrs >> <http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> <http://lists.otrs.org/mailman/listinfo/otrs> > > -- > Perl / OTRS development: http://perl-services.de <http://perl-services.de/> > OTRS AddOn repository: http://opar.perl-services.de > <http://opar.perl-services.de/>--------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
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