Hello Georgios, this is it! It's working now, thanks for your assistance.
Best regards, Alex > On 20. nov. 2017, at 11:34, Dimitrakakis Georgios > <[email protected]> wrote: > > Hi Alex, > > my installation is also behind a proxy and what I did was the following: > > 1) Core::Package set option Package::Proxy to your proxy like this > http://proxy.domain.com:3128/ <http://proxy.domain.com:3128/> > 2) Core::Session set option SessionCheckRemoteIP to NO > 3) Core::WebUserAgent set option WebUserAgent::Proxy to your proxy like > this http://proxy.domain.com:3128/ <http://proxy.domain.com:3128/> > > then re-start your OTRS Daemon. > > Of course you have to ask your network team to do the proper settings in the > proxy to allow traffic from your OTRS server’s IP address. > > Best, > > G. > > > From: otrs [mailto:[email protected] > <mailto:[email protected]>] On Behalf Of Alex Mihicinac > Sent: Monday, November 20, 2017 11:16 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] OTRS6b1 - how to force OTRS outbound connections, to go > via proxy? > > Hello Renée, > > thanks for your help! Unfortunately the problem still exists. Package::Proxy > setting overwrites "WebUserAgent::Proxy". I have them both set, but nothing > changes. > e.g. (no proxy mentioned?): > > --------- > $ ./otrs.Console.pl Maint::CloudServices::ConnectionCheck > Checking OTRS cloud service connectivity... > Sending request with the following options: > Timeout: 15 second(s) > --------- > > I've googled some hits, that demonstrate proxy setting in place, like this > one: > > --------- > [root@OTRS otrs]# bin/otrs.CheckCloudServices.pl > Sending request with the following options: > Proxy Address: http://127.0.0.1 <http://127.0.0.1/> > Proxy Port: 3128 > Timeout: 15 second(s) > --------- > > How can I achieve this? > > Best regards, > > Alex > > > On 20. nov. 2017, at 09:21, Renee B <[email protected] > <mailto:[email protected]>> wrote: > > Hi Alex, > > there are more Proxy settings in the SysConfig. E.g. Framework -> > Core::WebUserAgent -> WebUserAgent::Proxy > > Try to set those settings, too. > > Kind regards, > Renée > > Am 20.11.2017 um 09:08 schrieb Alex Mihičinac: > Hi all, > > can someone tell me, if it's possible to force OTRS's outbound connections to > go via proxy? My otrsbox has no direct internet connection, so all > connections need to go via proxy. Now I'd like to test v6b1 and it's working > slow as hell, since it's waiting for network timeout of this specific > connection: > > tcp 0 1 otrsbox:55984 portal-nodef04.ot:https SYN_SENT > > Until now, I have tried those scenarios and unfortunately none of them worked: > > - env setting > export https_proxy=http://proxybox:3128 <http://proxybox:3128/> > export http_proxy=http://proxybox:3128 <http://proxybox:3128/> > > - iptables > -A PREROUTING -s otrsbox/32 -p tcp -m tcp --dport 443 -j DNAT > --to-destination proxybox:3128 > -A PREROUTING -s otrsbox/32 -p tcp -m tcp --dport 443 -j DNAT > --to-destination proxybox:3128 > > - apache > ProxyRemote * http://proxybox:3128 <http://proxybox:3128/> > <http://proxybox:3128/> <http://proxybox:3128/> > > - otrs > $Self->{'Package::Proxy'} = 'http://proxybox:3128/ <http://proxybox:3128/>'; > > Any hint more than welcome! > > Best regards, > > Alex > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ <http://otrs.org/> > Archive: http://lists.otrs.org/pipermail/otrs > <http://lists.otrs.org/pipermail/otrs> > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > <http://lists.otrs.org/mailman/listinfo/otrs> > > -- > Perl / OTRS development: http://perl-services.de <http://perl-services.de/> > OTRS AddOn repository: http://opar.perl-services.de > <http://opar.perl-services.de/> > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ <http://otrs.org/> > Archive: http://lists.otrs.org/pipermail/otrs > <http://lists.otrs.org/pipermail/otrs> > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > <http://lists.otrs.org/mailman/listinfo/otrs> > > ______________________________________________________________________________ > Το περιεχόμενο αυτού του ηλεκτρονικού μηνύματος και τυχόν συνημμένα αρχεία > είναι εμπιστευτικά. 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